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Reservations Ambassador

4 weeks ago

Udaipur, Rajasthan, India AccorHotel Full time

Primary Responsibilities

  • Maximize room bookings by delivering a professional and efficient reservation service to guests.
  • Ensure that reservations are handled effectively while maximizing revenue for AccorHotel.

People Management

  • Work with internal and external representatives from different functions to execute reservations.
  • Provide effective support to the team to enable them to provide a range of effective and efficient services.
  • Ensure that the team has been trained on all safety provisions.

Financial Management

  • Identify optimal cost-effective use of resources and educate the team on the same.
  • Maintain and update the corporate database, entering delegate bookings to ensure delegate information/records are kept up to date and accurate for future events.

Operational Management

  • Ensure that reservations requests are answered promptly and politely, and complete details are recorded as per standard procedure.
  • Handle all incoming enquiries efficiently and effectively, converting them into bookings.
  • Handle enquiries promptly and efficiently, with the overall objective of maximizing sales and room occupancy rates.

Qualifications:

Knowledge and Experience

  • Bachelor's Degree from a reputable hospitality school.
  • Fresher or 6-12 months of experience in a similar capacity with proven records.
  • Prior experience working with Opera or a related system.
  • Excellent reading, writing, and oral proficiency in the English language.
  • Proficient in MS Excel, Word, and PowerPoint Competencies.
  • Ability to accept responsibility.
  • Self-confidence, motivation, drive, and tenacity.
  • Ability to enhance organizational performance.
  • Ability to clearly delegate tasks and responsibilities.

Remote Work:

No

Employment Type:

Full-time