Workforce Management Analyst

Job Title: Workforce Optimization AnalystAptino, Inc. is seeking a skilled Workforce Optimization Analyst to join our team. The successful candidate will be responsible for monitoring call service levels, ensuring global client partner locations meet productivity targets, and creating plans to align with client KPIs.Key Responsibilities:Real-Time Monitoring:...

Job Summary:As a Real-Time Operations Analyst at Aptino, Inc., you will play a crucial role in ensuring the effectiveness of our call service levels and workforce management processes.Key Responsibilities:Real-Time Monitoring:Monitor call service levels, handle time, service time adherence, and arrival patterns to optimize our operations.Workforce...

Job Title: Workforce Management AnalystAt Aptino, Inc., we are seeking a highly skilled Workforce Management Analyst to join our team. As a key member of our operations team, you will be responsible for ensuring the optimal use of our workforce to meet our business objectives.Key Responsibilities:Monitor and analyze real-time data to identify trends and...

About the RoleWe are seeking a skilled Workforce Management Analyst to join our team at IGT Solutions. As a key member of our operations team, you will be responsible for optimizing workforce efficiency and ensuring the smooth operation of our workforce management function.Key Responsibilities:Forecasting and Scheduling: Develop and implement accurate...

Job Description: Senior Vice President Workforce Planning & ManagementReq id:Bring your expertise to shape the future of Workforce Management.BNY Mellon, a leading global financial institution, is seeking a seasoned professional to lead our Workforce Planning & Management function. As Senior Vice President, you will be responsible for developing and...

Unlock Your Career Potential at HSBCHSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories.We are seeking an experienced professional to join our team in the role of Associate Business Analyst.This role involves facing off to GBGF-Service line stakeholders for resource management...

Workforce Planning and Management Senior Vice PresidentBNY Mellon is searching for a skilled Workforce Planning and Management Senior Vice President to lead our team in Pune, India. This is a hybrid role that requires a strong understanding of workforce management systems, strategic planning, and data-driven decision-making.Key Responsibilities:Develop and...

Job DescriptionAllstate Benefits seeks a seasoned Workforce Management Specialist to join our team.Key Responsibilities:Develop and maintain accurate volume forecasting models to ensure service standards are met.Provide short-term and long-term strategic planning to drive service level and customer satisfaction results.Communicate call volume fluctuations...

Job Title: Workforce AnalystThis is a key role within EVERSANA, responsible for ensuring the highest level of quality and performance in our call center operations.Key Responsibilities:Conduct thorough call monitoring and case audit evaluations to identify areas for improvement.Analyze data and provide actionable insights to drive business...

Job SummaryWe are seeking a highly skilled Workforce Optimization Specialist to join our team at Aptino, Inc. Key ResponsibilitiesAs a Workforce Optimization Specialist, you will be responsible for monitoring call service levels and ensuring that global client partner locations meet their productivity targets. Your role will involve creating plans to align...

Job Summary: We are seeking a highly skilled Workforce Optimization Specialist to join our team at Aptino, Inc. Key Responsibilities: Service Level Management: Oversee call service levels, handle time, service time adherence, and arrival patterns to ensure optimal performance. Workforce Management: Utilize workforce tools (such as IEX, Aspect, Avaya) to...

Job OverviewWe are seeking a highly skilled Workforce Optimization Specialist to join our team at IGT Solutions. This role is responsible for ensuring the smooth operation of workforce management functions, including forecasting, scheduling, and real-time management.

Role Summary:We're seeking a strategic leader to head our Workforce Planning and Management function. As Chief Workforce Optimization Officer, you'll be responsible for developing and implementing comprehensive headcount strategies that drive business results.Key Responsibilities:Develop and execute headcount plans that align with organizational...

As one of the largest banking and financial services organisations in the world, HSBC offers a wide range of opportunities for experienced professionals to grow their careers.We are currently seeking an expert in workforce planning to join our team in Pune, India.In this role, you will be responsible for driving headcount planning and management best...

Job DescriptionAt Allstate Benefits, we're seeking a skilled Workforce Management Lead Consultant to drive service level and customer satisfaction results. This role involves complex staffing and forecasting models to ensure service standards are met.Key ResponsibilitiesCreate and maintain accurate volume forecasting models at regular intervalsProvide...

Job DescriptionAs a Workforce Management Lead Consultant at Allstate Benefits, you will play a critical role in ensuring service standards are met by effectively monitoring and tracking call flow volumes. Your expertise in complex staffing and forecasting models will drive service level and customer satisfaction results, exceeding service level guarantees...

Key Accountabilities:Own the end-to-end accountability and delivery of HR workstream for allocated Workforce Change and Restructuring projects.Collaborate with HR Transaction Cycles to ensure project plan, status reports, and stakeholder engagement.Develop consultation strategies for the purpose of consultation and production of consultation...

Job Title: Senior Vice President, Workforce Planning and Management LeadJob Summary:The Senior Vice President, Workforce Planning and Management Lead will be responsible for developing and implementing comprehensive workforce planning strategies to support the organization's business objectives. This role will oversee the entire headcount life cycle,...

Job Summary: We are seeking a Senior Business Analyst to join our team at FIS. This role will focus on driving data-driven decision making, optimizing processes, and collaborating with various stakeholders to support the organization's workforce management and financial forecasting efforts.This role requires a combination of technical expertise, business...

Key ResponsibilitiesAs a talented HRIS Data Analyst Associate at Gallagher, you will play a crucial role in supporting the development and design of employment-related reporting solutions and data analytics. Your primary focus will be on workforce analytics, acting as the first point of contact for HR reporting requests and data quality validation.About the...