Workforce Optimization Specialist

Job SummaryWe are seeking a highly skilled Workforce Optimization Specialist to join our team at Aptino, Inc. Key ResponsibilitiesAs a Workforce Optimization Specialist, you will be responsible for monitoring call service levels and ensuring that global client partner locations meet their productivity targets. Your role will involve creating plans to align...

Job Summary: We are seeking a highly skilled Workforce Optimization Specialist to join our team at Aptino, Inc. Key Responsibilities: Service Level Management: Oversee call service levels, handle time, service time adherence, and arrival patterns to ensure optimal performance. Workforce Management: Utilize workforce tools (such as IEX, Aspect, Avaya) to...

Job Title: Workforce Management AnalystAt Aptino, Inc., we are seeking a highly skilled Workforce Management Analyst to join our team. As a key member of our operations team, you will be responsible for ensuring the optimal use of our workforce to meet our business objectives.Key Responsibilities:Monitor and analyze real-time data to identify trends and...

Job Title: Workforce Management AnalystJob Summary:We are seeking a highly skilled Workforce Management Analyst to join our team at Aptino, Inc. As a Workforce Management Analyst, you will play a critical role in ensuring the optimal deployment of our workforce to meet the productivity targets of our global client partner locations.Key...

Job Title: Workforce Management AnalystJob Summary:We are seeking a highly skilled Workforce Management Analyst to join our team at Aptino, Inc. As a key member of our operations team, you will be responsible for monitoring call service levels and ensuring that our global client partner locations meet their productivity targets.Key Responsibilities:Real-Time...

Job Title: Workforce Optimization AnalystAptino, Inc. is seeking a skilled Workforce Optimization Analyst to join our team. The successful candidate will be responsible for monitoring call service levels, ensuring global client partner locations meet productivity targets, and creating plans to align with client KPIs.Key Responsibilities:Real-Time Monitoring:...

Role Summary:We're seeking a strategic leader to head our Workforce Planning and Management function. As Chief Workforce Optimization Officer, you'll be responsible for developing and implementing comprehensive headcount strategies that drive business results.Key Responsibilities:Develop and execute headcount plans that align with organizational...

Job DescriptionAllstate Benefits seeks a seasoned Workforce Management Specialist to join our team.Key Responsibilities:Develop and maintain accurate volume forecasting models to ensure service standards are met.Provide short-term and long-term strategic planning to drive service level and customer satisfaction results.Communicate call volume fluctuations...

Job Title: Workforce AnalystThis is a key role within EVERSANA, responsible for ensuring the highest level of quality and performance in our call center operations.Key Responsibilities:Conduct thorough call monitoring and case audit evaluations to identify areas for improvement.Analyze data and provide actionable insights to drive business...

Job Title: Workforce Management AnalystAt IGT Solutions, we are seeking a highly skilled Workforce Management Analyst to join our team. As a Workforce Management Analyst, you will play a crucial role in optimizing workforce efficiency and ensuring the smooth operation of the workforce management function.Key Responsibilities:Workforce Planning and...

Job Summary:As a Real-Time Operations Analyst at Aptino, Inc., you will play a crucial role in ensuring the effectiveness of our call service levels and workforce management processes.Key Responsibilities:Real-Time Monitoring:Monitor call service levels, handle time, service time adherence, and arrival patterns to optimize our operations.Workforce...

Job SummaryAs a Workforce Management Analyst at IGT Solutions, you will play a crucial role in optimizing workforce efficiency and ensuring the smooth operation of the workforce management function. You will be responsible for overseeing the forecasting, scheduling, and real-time management activities, as well as providing insights and recommendations for...

Job Title : Optimizely SpecialistLocation : PuneExperience : 3 to 4 yearsJob Overview : The Optimizely Specialist is responsible for managing website experimentation, A/B testing, and personalization initiatives to drive user engagement, conversion rate optimization (CRO), and overall business performance. The role involves collaborating with marketing,...

Job Title: Workforce Management AnalystJob Summary:We are seeking a highly skilled Workforce Management Analyst to join our team at Allstate Benefits. As a Workforce Management Analyst, you will be responsible for monitoring and tracking call flow volumes to ensure service standards are met. You will perform complex staffing and forecasting models to drive...

As a Digital Optimization Specialist at Acoustic, you will play a key role in supporting customers in adopting our MarTech software platform. You'll achieve this by establishing strong relationships with key stakeholders and executing a process-driven onboarding experience. You'll work closely with team members and customers to implement platform components,...

Performance Optimization SpecialistAbout the RoleWe are seeking a highly skilled Performance Optimization Specialist to join our team at Magic EdTech. As a key member of our engineering team, you will be responsible for designing, developing, and maintaining high-performance systems that meet the needs of our customers.Key ResponsibilitiesDesign and develop...

Workforce Planning and Management Senior Vice PresidentBNY Mellon is searching for a skilled Workforce Planning and Management Senior Vice President to lead our team in Pune, India. This is a hybrid role that requires a strong understanding of workforce management systems, strategic planning, and data-driven decision-making.Key Responsibilities:Develop and...

Job Title: Optimizely Experimentation SpecialistLocation: RemoteExperience: 3-5 yearsJob Overview:The Optimizely Experimentation Specialist is responsible for driving user engagement, conversion rate optimization (CRO), and overall business performance by managing website experimentation, A/B testing, and personalization initiatives. This role involves...

Job Title: Workforce Management Lead ConsultantJob Summary:We are seeking a highly skilled Workforce Management Lead Consultant to join our team at Allstate Benefits. The successful candidate will be responsible for effectively monitoring and tracking call flow volumes to ensure service standards are met.Key Responsibilities:Create and maintain accurate...

Job Title: Manufacturing Process Optimization SpecialistSA Technologies is seeking a highly skilled Manufacturing Process Optimization Specialist to join our team. The ideal candidate will have experience in plant simulation and process optimization, as well as proficiency in leading discrete event simulation software such as FlexSim or Visual Components.Key...