Operational Support Specialist

7 days ago

Bengaluru, Karnataka, India beBeeOperations Full time ₹ 12,48,000 - ₹ 15,42,400
Design Operations Specialist

We are looking for a highly skilled professional to support our design team's day-to-day operations. The role involves improving team collaboration by assisting with process updates, maintaining simple workflows, and helping with team tools.

Key Responsibilities:

  • Configure and manage JIRA projects, workflows, fields, screens, permission schemes, and automation rules.
  • Collaborate with IT/DevOps to customize JIRA setup for design-specific needs.

Reporting & KPI Management

  • Design and maintain JIRA dashboards for leadership and team-level reporting.
  • Define, track, and report on key performance indicators (KPIs) related to design delivery, throughput, quality, and engagement.
  • Produce regular reporting on project health, team capacity, and operational metrics for executive stakeholders.

Troubleshooting and Problem Solving

  • Diagnose and resolve issues related to JIRA's functionality, performance, or configuration.

Cross-functional Collaboration

  • Act as liaison between Design, Product, Engineering, and Operations teams.
  • Drive alignment on timelines, dependencies, and shared goals.
  • Support onboarding, training, and enablement of new team members with JIRA best practices.

Program Management & Ops Enablement

  • Proactively identify risks, unblock teams, and manage dependencies to maintain delivery cadence and uphold quality across all design initiatives.
  • Establish and maintain scalable design processes, workflows, and best practices to ensure teams can focus on delivering high-quality design work with clarity and speed.

Qualification:

  • 3-4 years of experience in a design and learning operations or a related operations role.
  • Proven experience with JIRA administration and customization for large teams.
  • Strong analytical mindset with experience in reporting and dashboard creation.
  • Deep understanding of Agile and product development life cycles.
  • Exceptional organizational and communication skills; able to manage multiple priorities.
  • Experience working with creative, UX, or design teams is highly preferred.
  • Familiarity with tools like Confluence, Figma, Miro, and Slack.

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