IT Operations Support Specialist

2 weeks ago

Bengaluru, Karnataka, India beBeeIT Full time ₹ 10,00,000 - ₹ 15,00,000

Job Title: IT Operations Support Specialist

Apna is seeking a skilled and service-oriented professional to ensure smooth day-to-day IT operations by supporting end-user devices, resolving technical issues, and enhancing the overall user experience across a hybrid environment of macOS, Windows, and mobile platforms.

Key Responsibilities:

• Provide support for IT operations

• Address user tickets regarding hardware, software, and networking

• Conduct remote troubleshooting

• Diagnose and resolve technical issues

• Install and support end-user devices

• Create technical documentation and SOPs

• Install authorized software and ensure patches and upgrades are applied on end-user devices

• Build packages and administer Mac, Windows OS, and IOS/Android devices through MDM

• Comply with all company policies and procedures

• Participate in the implementation and support of IT-related policies

Skills and Qualifications:

• 1-4 years of relevant experience in IT support or similar roles

• Hands-on experience with Windows, macOS, and Linux operating systems

• Good knowledge of Google Workspace, Microsoft 365, Slack, Jira, and other productivity/collaboration tools

• Experience with MDM platforms such as Jamf, Intune, Kandji, WS-1 etc.

• Good understanding of network fundamentals including DHCP, DNS, office Wi-Fi, and VPN troubleshooting

• Familiarity with IT ticketing systems and asset management tools

• Proficient in diagnosing and resolving hardware, software, and Network connectivity issues

• Good communication skills with a positive and professional attitude

• Experience in AV/VC setup and support (e.g., Zoom, Google Meet, Polycom)

• Strong troubleshooting and critical thinking skills

• Ability to perform remote troubleshooting and provide clear instructions

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