Strategic CRM Specialist

2 weeks ago

Tiruppur, Tamil Nadu, India beBeeCustomerEngagement Full time ₹ 8,00,000 - ₹ 10,00,000
Customer Relationship Manager Position

Excell Impex is seeking a skilled Customer Relationship Manager to develop and manage CRM strategies, analyze customer data, and improve customer engagement.

Key Responsibilities:

  • Oversee customer communications and coordinate with sales and marketing teams
  • Create reports on customer insights and manage customer segmentation projects
  • Develop and implement CRM strategies to improve customer engagement
  • Analyze customer data to inform business decisions

Requirements:

  • Strong analytical skills for data analysis and creating actionable insights
  • Excellent communication skills for effective customer interactions
  • Sales and market segmentation experience
  • Project management capabilities
  • Excellent organizational and multitasking abilities
  • Bachelor's degree in Business Administration, Marketing, or a related field
  • Previous experience in CRM, customer service, or related fields is a plus

About the Opportunity:

As a renowned Indian manufacturer and global exporter of herbal hair care, hair color, and skincare products, Excell Impex specializes in plant-based beauty products crafted with FDA-approved herbal formulations.

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