
Customer Relationship Excellence Lead
24 hours ago
The role of a Customer Relationship Excellence Lead is to design and implement strategies aligned with business goals, focusing on customer engagement, retention, and growth.
Main Responsibilities:- Develop and execute strategic plans for customer relationship management
- Lead a team of CRM specialists, providing guidance, mentoring, and motivation
- Oversight of the configuration, customization, and integration of the CRM system, ensuring seamless performance
- Analysis of customer data to identify trends and areas for improvement
- Collaboration with cross-functional teams, including marketing, sales, and customer support
- Delivering training and support to CRM users, ensuring optimal usage and adoption
- Stay updated on CRM technology advancements and best practices
- Monitoring and evaluating CRM performance metrics to inform strategic decisions
Requirements:
- Proficiency in CRM platforms, data management, and reporting
- Strong leadership, communication, and interpersonal skills
- Data analysis and problem-solving capabilities to drive business results
- Ability to develop and execute effective CRM strategies aligned with business objectives
- Understanding of business processes and ability to align CRM strategies with business goals
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