Customer Relationship Excellence Lead

24 hours ago


Tiruppur, Tamil Nadu, India beBeeCustomerRelationship Full time ₹ 18,00,000 - ₹ 25,00,000
Customer Relationship Excellence Lead

The role of a Customer Relationship Excellence Lead is to design and implement strategies aligned with business goals, focusing on customer engagement, retention, and growth.

Main Responsibilities:
  • Develop and execute strategic plans for customer relationship management
  • Lead a team of CRM specialists, providing guidance, mentoring, and motivation
  • Oversight of the configuration, customization, and integration of the CRM system, ensuring seamless performance
  • Analysis of customer data to identify trends and areas for improvement
  • Collaboration with cross-functional teams, including marketing, sales, and customer support
  • Delivering training and support to CRM users, ensuring optimal usage and adoption
  • Stay updated on CRM technology advancements and best practices
  • Monitoring and evaluating CRM performance metrics to inform strategic decisions

Requirements:

  • Proficiency in CRM platforms, data management, and reporting
  • Strong leadership, communication, and interpersonal skills
  • Data analysis and problem-solving capabilities to drive business results
  • Ability to develop and execute effective CRM strategies aligned with business objectives
  • Understanding of business processes and ability to align CRM strategies with business goals


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