Customer Relationship Manager

13 hours ago


Tiruppur, Tamil Nadu, India beBeeCustomerService Full time ₹ 50,00,000 - ₹ 75,00,000

We are seeking a detail-oriented professional to manage customer interactions and drive business growth.

The ideal candidate will possess strong analytical skills, excellent communication abilities, and proficiency in CRM systems.

  • Requires advanced knowledge of Microsoft Excel software
  • Basic knowledge of Microsoft Word is required
  • Strong problem-solving skills to track performance metrics and improve processes
  • Organized and detail-oriented with the ability to meet deadlines
  • Excellent communication and negotiation skills are essential
  • Proficiency with CRM systems

This role involves contacting customers post-trial expiration, facilitating purchases, processing orders, and addressing account issues. The candidate will also track follow-ups, monitor outcomes, and generate reports on key metrics like conversions and account actions.

Benefits include:

  • Contact customers to resolve outstanding overages or encourage subscription purchases
  • Process orders promptly after the customer reaches out and sends purchase confirmation
  • Maintain detailed records of follow-ups and interactions
  • Generate reports on:
  • Number of follow-ups conducted
  • Conversion rates from trials to purchases

We value candidates who can work independently and as part of a team to achieve our goals.



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