Customer Success Manager

3 weeks ago

Tiruppur, Tamil Nadu, India Othor AI - Fast Business Intelligence Full time
About the RoleWe are looking for a dynamic and motivated Customer Success/Support Executive to join our growing team at Othor.ai.
This is an excellent opportunity for freshers and early-career professionals to dive into the exciting world of AI and Saa S while building meaningful customer relationships.Ready for the startup hustle? Join us for a challenging yet incredibly rewarding journey where your contributions directly impact our growth story.
Every day brings new problems to solve, customers to delight, and milestones to celebrate.
If you thrive in fast-paced environments and want to see your work make an immediate difference, this is your chance to be part of something big from the ground up.Company DetailsCompany: Othor.aiLocation: Remote/BangaloreEmployment Type: Full-timeHiring Timeline: Immediate joiningCompensationFresher: ₹10,000 per month + EquityExperienced (up to 2 years): Up to ₹40,000 per month + EquityEquity: Stock options available for the right candidateSalary will be determined based on experience and skills demonstrated during the interview processExperience Requirements0-2 years of experience in customer success, customer support, or related rolesFreshers are welcome and encouraged to applyMust-Have RequirementsSaa S and/or AI startup experience - Prior exposure to Software as a Service or AI technology companies is essentialBusiness Intelligence Tools Expertise - Hands-on experience with BI and data visualization tools such as: Power BI, Tableau or Similar data visualization platformsStrong understanding of business intelligence concepts and data interpretationKey ResponsibilitiesManage customer onboarding and ensure smooth product adoptionProvide exceptional customer support via multiple channels (email, chat, calls)Help customers maximize value from our AI-powered solutionsCreate and maintain customer success documentation and resourcesAnalyze customer data using BI tools to identify trends and improvement opportunitiesCollaborate with product and engineering teams to resolve customer issuesBuild strong relationships with customers to drive retention and growthGenerate insights from customer interactions to inform product developmentIdeal Candidate ProfileBachelor's degree in any fieldExcellent communication skills in English (written and verbal)Customer-centric mindset with strong problem-solving abilitiesAnalytical thinking with ability to interpret data and generate actionable insightsComfortable working in a fast-paced startup environmentSelf-motivated and able to work independently in a remote settingBasic understanding of AI/ML concepts is a plusExperience with CRM tools and customer support platforms is advantageousWhat We OfferOpportunity to work with cutting-edge AI technologyRemote-first culture with flexible working hoursStartup equity: Share in our success with stock optionsDirect exposure to startup operations and growth strategiesFast-track career growth: Your impact is visible and rewarded quicklyMentorship and learning opportunities in the AI/Saa S spaceCompetitive compensation based on experienceChallenging environment: Every day brings new problems to solve and victories to celebrateBe part of a founding team culture where your voice matters

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