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2 days ago
We are seeking a highly motivated and customer-focused individual to join our organization as a Customer Success Associate. This role requires excellent communication skills, strong interpersonal skills, and a customer-first approach.
Main Responsibilities:- Engage with customers proactively to provide exceptional service and support.
- Ensure smooth onboarding and ongoing support to enhance customer satisfaction.
- Address customer queries and resolve issues efficiently with a focus on retention and growth.
- Leverage sales acumen to identify opportunities for upselling and cross-selling.
- Maintain accurate records of customer interactions and feedback.
- Graduate in any field.
- Excellent communication skills in English and Hindi with no MTI/RTI, grammatical, or pronunciation errors.
- Strong interpersonal skills with a customer-first approach.
- Proficiency in one or more additional Indian languages (Tamil / Malayalam / Kannada / Assamese / Odia / Bengali / Gujarati) is an added advantage.
- Fresher and experienced candidates are welcome to apply.
- Rotational shifts (Female employees – day shifts until 8 PM; Male employees – full rotational shifts).
- 6 days a week working schedule.
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