Customer Success Expert

1 day ago

Tiruppur, Tamil Nadu, India beBeeExpert Full time ₹ 10,00,000 - ₹ 12,15,000
Job Title:

Technical Support Specialist

Job Overview:

We are seeking a dedicated Technical Support Specialist to deliver exceptional customer support, handling complex technical inquiries and troubleshooting to maximize customer satisfaction.

  • Provide customers and partners with expert technical guidance on product configuration, performance, and troubleshooting.
  • Diagnose, isolate, and resolve technical issues while coordinating fixes with Engineering and QA teams.
  • Maintain high levels of customer engagement and loyalty.
  • Utilize diagnostic tools, scripts, and lab environments to replicate and resolve issues.
  • Contribute to technical documentation, knowledge base, and troubleshooting guides.
  • Collaborate with cross-functional teams to deliver the best customer experience possible.
  • Act as the voice of the customer internally by sharing insights and feedback.
Requirements:
  • 5+ years of experience in a technical support or customer-facing engineering role.
  • Background in B2B SaaS and strong knowledge of network and security concepts.
  • Deep expertise in switches, routers, and networking fundamentals.
  • Certifications preferred: CCNA, JNCIE, or higher.
  • Working knowledge of Linux, VMware ESXi, and firewalls.
  • Familiarity with 802.1x/NAC, vulnerability management, and cybersecurity best practices.
  • Effective communicator with a passion for customer success.
  • Able to manage multiple issues and tasks in a fast-paced environment.
Why You'll Thrive In This Role:
  • Be part of a company at the forefront of cybersecurity and network visibility.
  • Work remotely with a talented, collaborative global team.
  • Direct impact on customer success and product growth.
  • Fast-paced startup environment with room to grow and innovate.

  • Customer Success Manager

    3 weeks ago

    Tiruppur, Tamil Nadu, India Othor AI - Fast Business Intelligence Full time

    About the RoleWe are looking for a dynamic and motivated Customer Success/Support Executive to join our growing team at Othor.ai.This is an excellent opportunity for freshers and early-career professionals to dive into the exciting world of AI and Saa S while building meaningful customer relationships.Ready for the startup hustle? Join us for a challenging...

  • Customer Success Manager

    3 weeks ago

    Tiruppur, Tamil Nadu, India QuoDeck Technologies Pvt. Ltd Full time

    BriefWe are looking for motivated and well-spoken CSMs to join our Business Development team. These positions will be responsible for originating new accounts, developing key account strategies, maintaining relationships with key clients, upselling and cross-selling QuoDeck's products and services within key accounts and drive a seamless and smooth...

  • Career Opportunity for Customer Success

    1 day ago

    Tiruppur, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 15,00,000

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our organization as a Customer Success Associate. This role requires excellent communication skills, strong interpersonal skills, and a customer-first approach.Main Responsibilities:Engage with customers proactively to provide exceptional service and support.Ensure smooth...

  • Position of Technical Mobility Expert

    1 day ago

    Tiruppur, Tamil Nadu, India beBeeMobility Full time ₹ 1,80,00,000 - ₹ 2,50,00,000

    We are seeking a highly skilled professional to assume the role of Technical Mobility Expert. As a key member of our team, you will be responsible for providing expertise in Cisco Mobility technologies, including Gateways and Mobility Core Network Architecture.Key ResponsibilitiesYou will have a solid understanding of Cloud-Native Mobility Infrastructure &...

  • Global Customer Support Expert

    1 day ago

    Tiruppur, Tamil Nadu, India beBeeCustomerService Full time ₹ 40,00,000 - ₹ 70,00,000

    Customer Service Representative WantedWe are looking for a highly skilled and experienced Customer Service Representative to join our team.Job DescriptionThis is an exciting opportunity for a motivated individual to work in a fast-paced environment, providing excellent customer service and support to clients from around the world.The ideal candidate will...

  • Innovative Automation Expert

    3 days ago

    Tiruppur, Tamil Nadu, India beBeeAutomation Full time ₹ 40,00,000 - ₹ 45,00,000

    Job TitleProject Engineer: Innovative Automation ExpertAbout the RoleWe are seeking a highly skilled Project Engineer to join our team. As a key member of our automation group, you will be responsible for designing and implementing innovative solutions to meet the evolving needs of our customers.Key ResponsibilitiesPLC HMI SCADA Troubleshooting and...

  • Oracle EBS Expert

    1 day ago

    Tiruppur, Tamil Nadu, India beBeeexpert Full time ₹ 15,00,000 - ₹ 25,00,000

    Job Title: Oracle EBS ExpertAs a highly skilled Oracle EBS professional, you will be responsible for delivering technical and functional solutions to meet the business needs of our organization.Key Responsibilities:Handle Oracle EBS Manufacturing / SCM techno-functional assignments with a strong focus on technical expertise.Lead and contribute to multiple...

  • Senior Quality Expert

    2 days ago

    Tiruppur, Tamil Nadu, India beBeeSoftware Full time ₹ 15,00,000 - ₹ 20,25,000

    **Job Summary:**We are seeking a seasoned quality expert to join our team as a Senior Quality Analyst.This is an exciting opportunity for someone who wants to leverage their testing expertise to drive business growth and success.The ideal candidate will have a strong background in software testing, excellent analytical skills, and the ability to communicate...

  • Customer Service Representative

    2 days ago

    Tiruppur, Tamil Nadu, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 9,00,000

    Customer Experience SpecialistTransforming customer interactions into opportunities for growth and success is a key aspect of this role. As a customer experience specialist, you will be responsible for delivering prompt and effective solutions to customer queries.Deliver prompt and effective solutions to customer queriesMaintain high levels of customer...

  • Maximo Technical Expert

    3 days ago

    Tiruppur, Tamil Nadu, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 20,00,000

    Job Opportunity: Maximo Technical ExpertRole Overview:The company is seeking a seasoned technical expert to lead the implementation and customization of IBM Maximo Application Suite (MAS).Key Responsibilities:Lead the technical implementation of MAS 8.x / 9.x and Maximo 7.6.Design and develop custom solutions using Java and automation scripts.Ensure seamless...