Customer Service Executive

3 weeks ago

Tiruppur, Tamil Nadu, India SHROTRA ENTERPRISES PRIVATE LIMITED Full time

Job Summary:

The Customer Service Executive will be responsible for providing exceptional customer service support to international and domestic clients. This role will focus on order processing, logistics coordination, and effective communication to ensure the seamless export of goods. The successful candidate will work closely with multiple departments, including sales, logistics, and finance, to ensure that export processes are carried out smoothly and in compliance with all regulatory requirements.

Key Responsibilities:

Customer Communication and Support

  • Serve as the primary contact for domestic and international customers, handling inquiries, resolving issues, and providing timely updates.
  • Provide product information, pricing, and order status updates to customers.
  • Respond promptly and professionally to customer emails, phone calls, and other forms of communication.

Order Processing and Management

  • Receive, review, and accurately process export orders.
  • Confirm order details with customers and coordinate with internal departments for timely order fulfillment.
  • Monitor order status and proactively address any potential issues or delays.

Logistics and Shipment Coordination

  • Coordinate with logistics providers to arrange for international shipments.
  • Track shipments to ensure on-time delivery, providing regular updates to customers as necessary.

Documentation and Compliance

  • Verify export documents, including invoices, packing lists, certificates of origin, and bills of lading.
  • Ensure compliance with international trade regulations and company policies.
  • Manage records and maintain accurate documentation for all export transactions.

Problem Resolution

  • Address and resolve issues related to delayed or damaged shipments, order discrepancies, and customer complaints.
  • Work with internal teams and logistics partners to investigate and resolve issues promptly and professionally.
  • Proactively provide solutions and communicate effectively with customers to ensure satisfaction.

Sales Support and Account Management

  • Collaborate with the sales team to support account management activities, including follow-ups, order forecasting, and customer relationship management.
  • Provide insights and feedback to management to help identify new opportunities and enhance the customer experience.

Key Skills and Qualifications:

  • Educational Background: Bachelor's degree in business, international trade, or a related field.
  • Experience: 2-3 years in customer service or export roles, with experience in international logistics or export documentation preferred.
  • Knowledge: Understanding of international trade regulations, export documentation, and customs procedures.
  • Communication Skills: Strong written and verbal communication skills; bilingual or multilingual capabilities are a plus.

  • Customer Service

    2 weeks ago

    Tiruppur, Tamil Nadu, India hotsourced Full time

    About the Company We are the UK's fastest-growing car care marketplace, dedicated to helping car owners maintain their vehicles with unmatched convenience. With over 10,000 satisfied customers, our mobile partners deliver top-notch services directly to our clients. Following a successful investment round, we're expanding our team to support our ambitious...

  • Customer Service Team Lead

    5 days ago

    Tiruppur, Tamil Nadu, India beBeeService Full time ₹ 3,50,000 - ₹ 4,50,000

    About The RoleThis position is ideal for professionals who have a passion for delivering exceptional customer service and leading a team. As a Service Captain, you will be responsible for ensuring that every guest receives the highest level of service.

  • Global Customer Service Representative

    2 days ago

    Tiruppur, Tamil Nadu, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 10,00,000

    As a key representative of our organization, you will be the first point of contact for international customers. You will respond to customer inquiries via email, chat, and phone while communicating clearly, patiently, and professionally.Your responsibilities will include solving issues by coordinating with internal teams, maintaining accurate records of...

  • Customer Service Liaison

    5 days ago

    Tiruppur, Tamil Nadu, India beBeeCustomerSupport Full time US$ 1,00,000 - US$ 1,75,000

    Job Title: Customer Support SpecialistKey Responsibilities:Review and update construction documents in the system to ensure completeness and accuracy.Maintain and update construction budget details while placing inspection orders with field inspectors.Assign inspection orders to nearby inspectors and track their acceptance and scheduling within the...

  • Service Planner- Tirupur

    3 days ago

    Tiruppur, Tamil Nadu, India Rentokil Initial Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Rentokil Initial:Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the fields we operate in, investing in training,...

  • Customer Success Manager

    3 weeks ago

    Tiruppur, Tamil Nadu, India QuoDeck Technologies Pvt. Ltd Full time

    BriefWe are looking for motivated and well-spoken CSMs to join our Business Development team. These positions will be responsible for originating new accounts, developing key account strategies, maintaining relationships with key clients, upselling and cross-selling QuoDeck's products and services within key accounts and drive a seamless and smooth...

  • Customer Support Specialist

    6 hours ago

    Tiruppur, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 20,00,000 - ₹ 40,00,000

    Customer Support SpecialistThis is a full-time on-site role for a Customer Service Representative. The position involves providing excellent customer support, ensuring customer satisfaction, and delivering a positive customer experience.Key Responsibilities:Interact with customers to address their inquiries and concerns.Provide timely and efficient solutions...

  • Customer Success Manager

    3 weeks ago

    Tiruppur, Tamil Nadu, India Othor AI - Fast Business Intelligence Full time

    About the RoleWe are looking for a dynamic and motivated Customer Success/Support Executive to join our growing team at Othor.ai.This is an excellent opportunity for freshers and early-career professionals to dive into the exciting world of AI and Saa S while building meaningful customer relationships.Ready for the startup hustle? Join us for a challenging...

  • Service Ambassador

    1 day ago

    Tiruppur, Tamil Nadu, India beBeeCustomer Full time ₹ 3,00,000 - ₹ 4,00,000

    **Job Opportunity:** Customer Service LiaisonWe are seeking a highly skilled customer service professional to provide accurate interpretation in multiple languages during telephone and video conversations.This is a full-time remote role that requires strong communication skills, attention to detail, and the ability to work in rotational shifts including...

  • Technical Sales And Service Team

    3 weeks ago

    Tiruppur, Tamil Nadu, India SONI Engineering Full time

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time hybrid role for the Technical Sales and Service Team based in Jaipur. The Technical Sales and Service Team member will be responsible for managing client relations, providing technical support, developing and executing sales strategies, and troubleshooting technical...