Senior CRM Manager

5 days ago

Tiruppur, Tamil Nadu, India Twenty Twenty Digital Full time

Company Description

Twenty Twenty Digital is an ecommerce agency founded by business owners with a profit-first client approach. Our expert team of data-driven marketers has over 20 years of experience in maximizing growth through strategic storytelling. We offer a variety of services, including paid ads, content creation, PPC, SEO, and website development, by deeply understanding clients' values, vision, KPIs, data, and audiences. As an extension of our clients' internal teams, we focus on delivering profit-focused results.

Role Description:

As a CRM Manager, you will lead CRM strategy across multiple clients, working to enhance client relationships, drive customer engagement, and boost business growth. Your role will encompass developing and implementing multi-channel CRM campaigns, leveraging data analytics to refine strategies, and collaborating across various departments to ensure cohesive and effective customer communications. This position offers a great opportunity for a strategic thinker with a deep understanding of CRM principles and a passion for customer-centric marketing.

Key Responsibilities:

  • Oversee day-to-day client relationships, ensuring satisfaction by addressing bespoke requests, troubleshooting issues, and providing strategic CRM guidance.
  • Plan, develop, and implement targeted CRM campaigns aimed at increasing customer engagement, retention, and conversion rates. This includes crafting personalised and engaging content across email, SMS and push notifications.
  • Work closely with clients to ensure CRM campaigns are timely, relevant, and aligned with overall business objectives. Coordinate efforts to promote new products, drive sales, and enhance customer satisfaction.
  • Segment customer lists to deliver personalised and relevant campaigns to targeted audiences, optimising the customer journey at every touchpoint.
  • Employ a test-and-learn approach to continually optimise campaigns. Use A/B testing, analytics, and feedback to refine messaging, timing, and targeting for maximum effectiveness.
  • Develop and implement a comprehensive customer lifecycle strategy. Focus on maximising customer lifetime value through automated workflows and retention initiatives.
  • Ensure customer databases are accurately maintained and compliant with GDPR and other relevant regulations. Implement best practices for data hygiene and security.
  • Utilise data and analytics to measure campaign performance, track key metrics (e.g., click-through rates, conversion rates, engagement), and generate actionable insights to drive continuous improvement in CRM efforts.
  • Prepare regular reports on CRM performance, insights, and recommendations for stakeholders. Communicate effectively with clients and internal teams to ensure transparency and alignment.

Qualifications & Experience:

  • Bachelor's degree in Marketing, Business, or a related field.
  • Proven experience in CRM management, preferably within a marketing agency or similar environment.
  • Proficiency with CRM software and tools such as Klaviyo or similar platforms.
  • Strong Analytical Skills and experience with market segmentation
  • Excellent Communication and Sales skills
  • Proficient in Project Management
  • Ability to work independently and remotely
  • Experience in ecommerce or digital marketing

  • CRM Strategist

    6 days ago

    Tiruppur, Tamil Nadu, India beBeeCRM Full time ₹ 90,00,000 - ₹ 1,20,00,000

    Job DescriptionWe are seeking an accomplished CRM Manager to lead our clients' customer relationship management strategies across multiple projects. As a key member of our team, you will be responsible for driving customer engagement, enhancing client relationships, and boosting business growth through data-driven approaches.This role requires a strategic...

  • Senior Operations Manager

    16 hours ago

    Tiruppur, Tamil Nadu, India TP Full time

    We're Hiring at Teleperformance Role: Senior Manager – Operations Location: Malad, Mumbai Are you ready to take your career to the next level?

  • Senior Operations Manager

    27 minutes ago

    Tiruppur, Tamil Nadu, India beBeeProductivity Full time ₹ 10,00,000 - ₹ 15,00,000

    Job TitleProduction Engineers are responsible for leading and overseeing production operations to achieve production targets, quality standards, and timely delivery.The ideal candidate should have 4–7 years of experience in sheet metal fabrication, TIG/MIG welding for stainless steel assemblies, assembly, and finishing processes.Key ResponsibilitiesOur...

  • Senior Accounts Manager

    46 minutes ago

    Tiruppur, Tamil Nadu, India beBeePayables Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Senior Accounts ManagerJob Summary:We are seeking a highly experienced Senior Accounts Manager to lead our accounts payable team. The successful candidate will be responsible for overseeing the entire accounts payable function, managing vendor payments, and ensuring compliance with financial regulations.Key Responsibilities:Payment Processing: Oversee timely...

  • Senior Business Development Manager

    4 days ago

    Tiruppur, Tamil Nadu, India beBeeBidManagement Full time ₹ 1,20,00,000 - ₹ 1,50,00,000

    Key Role: Senior Bid ManagerJob DescriptionWe are seeking a highly skilled and experienced Senior Bid Manager to lead our bid management process. The successful candidate will be responsible for managing the end-to-end bid process, from initial tender response to final proposal submission.Develop and implement comprehensive bid strategies to ensure client...

  • Senior Software Quality Assurance Specialist

    3 days ago

    Tiruppur, Tamil Nadu, India beBeeAutomation Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Lead Quality Assurance Initiatives as Senior QA Manager / Automation Architect. Key Responsibilities:Develop and execute detailed test plans.Manage regression/functional testing, collaborate with product and development teams.Build automation frameworks with Selenium, Appium, TOSCA, Provar; integrate CI/CD pipelines (Jenkins, GitHub, Bitbucket).Conduct...

  • Sales and Marketing Manager

    4 weeks ago

    Tiruppur, Tamil Nadu, India Coton Code Garments Full time

    About -Coton Code Garments is a knitwear manufacturer and exporter serving premium global fashion brands for over two decades. As part of our European growth strategy, we are hiring a Marketing & Sales Manager to spearhead market entry, secure new accounts, and help us achieve our annual revenue KPIs across Europe and the United Kingdom.What is expected of...

  • Senior Business Manager

    2 weeks ago

    Tiruppur, Tamil Nadu, India MakeMyTrip Full time

    Role: Senior Business Manager Level: Senior Executive/Assistant Manager Reporting To: Regional Manager Location: Cochin About the Function: myPartner, a strategic business unit of the MakeMyTrip Group launched in 2020, is revolutionizing the travel industry by offering seamless, real-time access to a diverse range of travel products, including domestic...

  • Senior Financial Operations Manager

    18 hours ago

    Tiruppur, Tamil Nadu, India beBeeFinancial Full time ₹ 19,99,999 - ₹ 24,99,999

    Job Title: Senior Financial Operations ManagerThe Senior Financial Operations Manager is responsible for overseeing the financial operations and control functions across multiple businesses. This role will lead accounting and finance teams, ensuring proper task allocation and productivity monitoring.Key Responsibilities include:Developing and implementing...

  • Senior Risk Management Specialist

    3 days ago

    Tiruppur, Tamil Nadu, India beBeeRiskManagement Full time ₹ 12,00,000 - ₹ 15,00,000

    Job Description:The role of a Risk Analyst is pivotal in our organization, requiring an individual with exceptional analytical and problem-solving skills. This position entails developing, implementing, and reviewing credit risk models and associated frameworks to ensure the efficient management of risks across the lending life cycle.The ideal candidate will...