Customer Relationship Executive

2 days ago


Tiruppur, Tamil Nadu, India beBeeRelationship Full time ₹ 8,00,000 - ₹ 14,00,000
Customer Experience Manager

The role involves ensuring exceptional customer experiences by effectively handling inquiries, resolving issues, and driving sales.

 

Key Responsibilities:

  • Respond to customer queries via various channels, including phone, email, and social media
  • Convert leads into orders by providing solutions that meet customers' needs
  • Collaborate with cross-functional teams to promote sales and resolve customer concerns
  • Build and maintain relationships with customers, understanding their preferences and adapting communication accordingly
  • Stay updated on the company's products and services to provide accurate information to customers
  • Develop effective strategies to handle customer complaints and escalate complex issues when necessary

Required Skills:

  • Excellent communication and negotiation skills in English and Hindi
  • Ability to work independently and as part of a team
  • Strong problem-solving and analytical skills
  • Attention to detail and ability to multitask

We are looking for individuals who can demonstrate a passion for delivering exceptional customer experiences.



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