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Chief Client Advocate

3 weeks ago


Vizag, Andhra Pradesh, India beBeeCustomer Full time ₹ 5,00,000 - ₹ 10,00,000

Job Title: Customer Success Associate

About the Position:

We seek a highly motivated and customer-focused professional to ensure seamless onboarding and ongoing support to enhance customer satisfaction.

Key Responsibilities:

  • Engage with customers proactively to provide excellent service and support.
  • Ensure smooth onboarding and ongoing support to improve customer satisfaction.
  • Address customer queries and resolve issues efficiently with a focus on retention and growth.
  • Leverage sales acumen to identify opportunities for upselling and cross-selling.
  • Maintain accurate records of customer interactions and feedback.

Required Skills & Qualifications:

  • Education: Bachelor's degree in any field.
  • Languages: English and Hindi (mandatory).
  • Additional proficiency in other regional languages is an advantage.
  • Excellent communication skills in English and Hindi with no errors.
  • Strong interpersonal skills with a customer-centric approach.
  • Fresher and experienced candidates are welcome to apply.
  • Preferred: Experience in insurance and/or customer-facing sales roles.

Candidate Evaluation Process:

  1. HR Round
  2. Versant 5 (Certified)
  3. Written Assessment
  4. Operations Round
  5. Client Round

Employment Details:

  • Shift: Rotational Shifts (Female employees – day shifts until 8 PM; Male employees – full rotational shifts).
  • Working Days: 6 days a week.

What We Offer:

A dynamic work environment with opportunities for growth and development.

A competitive salary package.

Ongoing training and support to help you excel in your role.