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Chief Client Advocate
3 weeks ago
Job Title: Customer Success Associate
About the Position:
We seek a highly motivated and customer-focused professional to ensure seamless onboarding and ongoing support to enhance customer satisfaction.
Key Responsibilities:
- Engage with customers proactively to provide excellent service and support.
- Ensure smooth onboarding and ongoing support to improve customer satisfaction.
- Address customer queries and resolve issues efficiently with a focus on retention and growth.
- Leverage sales acumen to identify opportunities for upselling and cross-selling.
- Maintain accurate records of customer interactions and feedback.
Required Skills & Qualifications:
- Education: Bachelor's degree in any field.
- Languages: English and Hindi (mandatory).
- Additional proficiency in other regional languages is an advantage.
- Excellent communication skills in English and Hindi with no errors.
- Strong interpersonal skills with a customer-centric approach.
- Fresher and experienced candidates are welcome to apply.
- Preferred: Experience in insurance and/or customer-facing sales roles.
Candidate Evaluation Process:
- HR Round
- Versant 5 (Certified)
- Written Assessment
- Operations Round
- Client Round
Employment Details:
- Shift: Rotational Shifts (Female employees – day shifts until 8 PM; Male employees – full rotational shifts).
- Working Days: 6 days a week.
What We Offer:
A dynamic work environment with opportunities for growth and development.
A competitive salary package.
Ongoing training and support to help you excel in your role.