Chief Customer Advocate

8 hours ago

Vizag, Andhra Pradesh, India beBeeCustomerSuccess Full time ₹ 1,50,00,000 - ₹ 1,80,00,000

Job Overview:

We are seeking an experienced Customer Success Specialist to own the post-sales customer journey. This role bridges sales, logistics, and operations to ensure seamless customer experiences.

Key Responsibilities:

  • Customer Coordination & Support
    • Act as the primary point of contact for customers post-sale.
    • Understand customer-specific requirements and ensure accurate internal communication.
    • Coordinate closely with logistics, documentation, and finance to resolve customer queries and issues promptly.
  • Order Tracking & Communication
    • Share regular shipment updates, delivery timelines, and documentation status with customers.
    • Proactively inform customers of any delays or deviations, with timely resolutions.
  • Internal Collaboration
    • Work cross-functionally with Sales, Operations, and Supply Chain teams to align on customer expectations and deliverables.
    • Ensure customer priorities are reflected in internal decision-making and processes.
  • Customer Experience & Retention
    • Champion customer satisfaction by anticipating needs and providing proactive support.
    • Conduct post-delivery follow-ups to gather feedback and identify areas of improvement.
  • Process Definition & Improvement
    • Design and implement scalable processes to enhance the customer experience.
    • Create SOPs and customer playbooks for internal teams to ensure consistent support.
  • Documentation & Compliance
    • Ensure timely and accurate documentation (invoices, B/Ls, COAs, etc.) is shared with customers.
    • Collaborate with compliance teams to meet export/import regulations as needed.
  • Issue Resolution and audit
    • Take ownership of complaints or escalations, ensuring quick and satisfactory resolution.
    • Maintain logs of recurring issues to identify trends and collaborate on root-cause solutions.

What We Offer:

  • A dynamic work environment that encourages innovation and collaboration.
  • The opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer experiences.

We're looking for someone who is:

  • Results-driven and customer-focused.
  • Proactive and able to prioritize tasks effectively.
  • Excellent communicator with strong interpersonal skills.
  • Able to work independently and collaboratively as part of a team.

Keywords: Customer Success, Post-Sales, Logistics, Operations, Customer Experience, Teamwork, Innovation

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