Chief Customer Liaison

2 weeks ago

Vizag, Andhra Pradesh, India beBeeCustomerRelations Full time ₹ 8,50,000 - ₹ 11,50,000

At Transway Group, we are seeking a highly skilled professional to play a vital role in maintaining long-term customer relationships and ensuring service satisfaction. We need someone with exceptional communication skills who can act as the first point of contact for customer queries via phone, email, or other communication channels.

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Key Responsibilities:

  • Maintain strong, positive relationships with clients by ensuring timely updates and resolution of issues.
  • Coordinate with operations, dispatch, and visibility teams to resolve service-related concerns.
  • Provide support for account setup, documentation, and order processing.
  • Manage escalations and ensure proactive communication with customers.
  • Assist in onboarding new clients and providing guidance on services.
  • Document customer interactions and maintain accurate records in CRM systems.
  • Gather feedback and share insights with management to enhance customer experience.
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Qualifications & Skills:

  • Bachelor's degree in Business, Logistics, or a related field is desirable.
  • 2-3 years of experience in customer service, client relations, or logistics support.
  • Strong communication skills (verbal and written) in English.
  • Problem-solving ability with a customer-first mindset.
  • Good knowledge of North American Trucking operations is preferred.
  • Ability to multitask and work under pressure in a fast-paced environment.
  • Proficiency in MS Office and CRM tools.
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