Customer Service Liaison

24 hours ago


Vizag, Andhra Pradesh, India beBeeCustomer Full time ₹ 20,00,000 - ₹ 30,00,000
Job Title: Customer Service Liaison
Job Responsibilities:
  • Billing and Invoicing: Ensure all billing is completed efficiently and in accordance with E-Invoicing rules.
  • Customer Support: Handle customer queries regarding GST, e-waybill, and insurance.
  • Sales Support: Provide customer service when the sales team is absent.
  • Customer Coordination: Manage dispatch schedules, delivery timelines, and updates.
  • Share invoices, payment details, and required documents on time.
  • Issue Proforma Invoices and follow up on payments.
  • Handle PDCs and support finance with reconciliation.
  • Send approved invoices for dispatch.
  • Coordinate sample dispatch and maintain logs.
  • Liaise with CHA for import/export clearance and share required docs.
  • Track and update clearance status.
  • Request stock, confirm inventory, and handle urgent escalations.
  • Maintain sales, payment, and dispatch records.
  • Prepare regular performance and inventory reports.

Job Qualification:5-10 year experience including gst invoicing and customer support.

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