Chief Customer Engagement Manager

2 days ago

Vizag, Andhra Pradesh, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title: CRM Executive

We are seeking a detail-oriented professional to join our Business Team as a CRM Executive. In this role, you will be responsible for managing customer relationship management systems, executing targeted campaigns, analyzing customer data, and supporting the business team in enhancing customer engagement strategies.

Key Responsibilities:
  • Maintain accurate and clean CRM database by segmenting and organizing customer data.
  • Execute targeted campaigns (email, SMS, push notifications) to support sales initiatives.
  • Monitor customer engagement and conversion rates, providing actionable insights to the business team.
  • Collaborate with cross-functional teams to personalize and optimize customer journeys.
  • Analyze campaign performance and provide regular reports with recommendations for improvement.
  • Support loyalty programs, including customer feedback surveys.
  • Assist in automating CRM processes to improve efficiency.

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