Customer Engagement Specialist

2 weeks ago


Vizag, Andhra Pradesh, India beBeeEngagement Full time ₹ 1,00,00,000 - ₹ 2,00,00,000

Job Title:

Customer Engagement Specialist

Job Description:

Our company is seeking a seasoned Customer Engagement Specialist to lead our CRM efforts.

The ideal candidate will have a proven track record of developing and executing effective CRM strategies that drive customer engagement, retention, and growth. This individual will oversee the configuration, customization, and integration of our CRM system, ensuring optimal performance and data integrity.

Key Responsibilities:

  • Develop and execute CRM strategies aligned with business objectives.
  • Manage, mentor, and motivate a team of CRM specialists.
  • Oversee the configuration, customization, and integration of the CRM system.
  • Analyze customer data, identify trends, and generate reports to measure campaign effectiveness.
  • Collaborate with cross-functional teams to align CRM strategies and ensure a consistent customer experience.
Required Skills and Qualifications:

· CRM & Loyalty Expertise:

Proficiency in CRM platforms, data management, and reporting.

· Leadership & Communication:

Strong leadership, communication, and interpersonal skills to effectively manage a team and collaborate with stakeholders.

· Analytical & Problem-Solving:

Ability to analyze data, identify trends, and solve complex CRM-related problems.

· Strategic Thinking:

Ability to develop and implement effective CRM strategies aligned with business goals.

· Project Management:

Ability to manage projects, timelines, and resources effectively.

· Business Acumen:

Understanding of business processes and the ability to align CRM strategies with business objectives.



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