Employee Relations Associate
4 weeks ago
Job Summary:
The Employee Relations Associate will focus on supporting high-volume ER case work submitted by US leaders and other administrative tasks in support of the global ER team.
Key Responsibilities:
- Handles low-complexity ER cases in accordance with established processes, including US attendance, job abandonment, and rehire eligibility requests.
- Uses case management system as primary communication channel to ensure proper documentation and processes are followed when delivering ER guidance.
- Ensures that case details, status, and documentation are accurate and maintained in real-time.
- Accountable to service delivery performance/satisfaction measures, expectations, and standards (qualitative/quantitative).
- May speak directly with leaders or employees in other countries to resolve issues or seek clarity before offering guidance.
- Learns to advise on some formal processes in accordance with Labcorp policies and appropriate regulatory guidelines.
- Coordinates information with other ER team members to ensure compliance with federal, state, and local requirements.
- Coordinates and supports other global tasks for the ER leadership team as necessary.
- Assists managers and employees to find relevant policies, tools, documents, etc.
- Collaborates on continuous improvement opportunities or ER projects if appropriate.
Requirements:
- Undergraduate degree or equivalent combination of education, training, and work experience.
- 1 to 2 years of HR experience at a global company and interest in employee relations.
Preferred Skills:
- Experience with MS Office suite, particularly Excel, PowerPoint, and Word.
- Experience with HRIS and case management systems, preferably Workday and Service Now.
- Ability to maintain confidentiality with sensitive issues.
- Ability to ask probing questions to ensure detailed and accurate information is placed into the case details.
- Ability to problem-solve independently but escalates to ER leadership for help if appropriate.
- Flexibility and willingness to deal with competing priorities in a fast-paced team environment.
- Strong verbal and written English communication skills.
Shift Timings: Second Shift - 2:00-11:00 pm IST
Labcorp is proud to be an Equal Opportunity Employer:
As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind.
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