Global Employee Relations Support Specialist

1 week ago


Bengaluru, Karnataka, India IPL Labcorp Laboratories India Private Limited Full time
Job Description

We are seeking a highly motivated and detail-oriented Global Employee Relations Support Specialist to join our team at IPL Labcorp Laboratories India Private Limited.

About the Role

This role will focus on supporting high-volume employee relations case work submitted by US leaders as well as other administrative tasks in support of the global ER team.

Key Responsibilities
  • Handles low-complexity ER cases in accordance with established processes, including US attendance, job abandonment, and rehire eligibility requests.
  • Uses case management systems as primary communication channels to ensure proper documentation and processes are followed when delivering ER guidance.
  • Maintains accurate and up-to-date case details, status, and documentation in real-time.
  • Achieves service delivery performance/satisfaction measures, expectations, and standards (qualitative/quantitative).
  • May communicate directly with leaders or employees in other countries to resolve issues or seek clarity before offering guidance.
  • Learns to advise on formal processes in accordance with Labcorp policies and appropriate regulatory guidelines.
  • Coordinates information with other ER team members to ensure compliance with federal, state, and local requirements.
  • Supports other global tasks for the ER leadership team as necessary.
Requirements
  • An undergraduate degree or equivalent combination of education, training, and work experience.
  • 1-2 years of HR experience at a global company with interest in employee relations.
  • Experience with MS Office suite, particularly Excel, PowerPoint, and Word.
  • Experience with HRIS and case management systems, preferably Workday and Service Now.
  • Ability to maintain confidentiality with sensitive issues.
  • Ability to ask probing questions to ensure detailed and accurate information is placed into case details.
  • Ability to problem-solve independently but escalates to ER leadership for help if necessary.
  • Flexibility and willingness to deal with competing priorities in a fast-paced team environment.
Work Arrangements

The selected candidate will be required to work Second Shift - 2:00-11:00 pm IST.

Equal Employment Opportunity Employer

IPL Labcorp Laboratories India Private Limited is an equal opportunity employer and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual.

Estimated Salary Range

The estimated salary range for this position is ₹800,000 - ₹1,200,000 per annum, depending on experience and qualifications.



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