Operations Associate
4 weeks ago
Rippling is seeking an Operations Associate to join our team and play a key role in onboarding employees and ensuring regulatory compliance. As a foundational member of our customer operations team, you will design scalable processes to bring new customers into our platform and work cross-functionally to minimize operational burden through software and process automation.
Key Responsibilities- Execute tasks related to new employees' onboarding, including employee onboarding verifications, benefits setup, and enrollments for our customers.
- Conduct filings and registrations with government agencies on behalf of customers.
- Review, build, and improve current operational processes and create how-to documentation libraries.
- Review and process inbound communications related to insurance and regulatory tasks.
- Build end-to-end operational processes for benefits enrollments to our customers.
- Research process requirements for work streams for new products and countries.
- Provide feedback on our internal systems and processes to improve operations.
- Work with R&D to improve customer onboarding processes through automation.
Requirements
- 4+ years of experience in an operational role, such as payroll operations, regulatory operations, or support operations.
- Strong English communication skills (written and verbal).
- Strong project management and organizational skills: high attention to detail with excellent work product, time management, and execution.
- Experience with Google Suite or Microsoft Office, especially Docs/Sheets/Excel, for data analysis and task organization; familiarity with SFDC/JIRA/Confluence a plus.
- Strong research and process development skills.
- Structural thinking and problem-solving.
- Ownership and proactive attitude towards pushing things to get done.
- Ability to learn quickly and deal with ambiguity.
- Ability to work from 1.00 PM-10.00 PM IST.
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