Commercial Operations Associate

3 weeks ago


Bengaluru, Karnataka, India Flipkart Full time

Job Description

Job Title: Commercial Operations Associate

About the Role

We are looking for a skilled Commercial Operations Associate to join our team. The ideal candidate will have a strong understanding of commercial processes and operations, with excellent analytical and communication skills.

  • Work closely with outsourced partners (OSP) and FK Partner Management to develop the process of monthly billing workings, partner invoicing, and payments.
  • Develop documentation and system flows in the FK system for processing payouts.
  • Ensure accurate validation of OSP billing workings and timely billing approvals for invoice generation.
  • Timely creation and tracking of PR/PO requests, ensuring required documentation is in place for processing of OSP payouts.
  • Reporting and tracking of purchase orders, invoices, and payments for CX OSP partners.
  • Coordinate with Biz Fin for closing open purchase orders and requests in ERP upon processing of OSP payments.
  • Follow up with FK Vendor Help Desk and Accounts Payable team to ensure on-time payments to CX partners.

Requirements

To succeed in this role, you should have:

  • 2-3 years of experience in WFM after graduation or 1-2 years of experience after post-graduation in management (MBA or PGDM).
  • Experience and proficiency in working with outsourced partners in commercials, billing, and invoicing.
  • Excellent understanding of contact center operational metrics, commercial models, and process flows in invoicing partners.
  • Excellent relationship management, analytical, and communication skills.
  • Excellent written and verbal communication skills.
  • Proficient in MS Office, specifically working in spreadsheets.
  • Prior experience in managing or handling temp staff operations and billing.


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