Technical Support Expert

3 days ago


Jamnagar, Gujarat, India beBeeSupport Full time ₹ 8,00,000 - ₹ 10,00,000

We are seeking a highly skilled and empathetic professional to fill this customer support role. This is an on-site position requiring excellent communication and technical skills.

Key Responsibilities:
  • Respond promptly to customer inquiries via multiple channels
  • Assist users through onboarding, troubleshooting, and utilizing product features
  • Maintain a friendly, clear, and solution-focused tone in every interaction
Issue Tracking & Resolution:
  • Accurately log technical issues and support tickets
  • Elevate critical issues to the development team for swift resolution
  • Follow up to ensure resolutions meet customer expectations
Documentation & Knowledge Base:
  • Create and update comprehensive FAQs, help articles, and user guides
  • Identify recurring questions or pain points and suggest improvements
Customer Insights & Feedback:
  • Gather and organize customer feedback to inform product enhancements
  • Monitor social media channels for comments, questions, and concerns
  • Share recurring issues and feature requests with product and development teams
Performance Monitoring:
  • Track key performance indicators such as response time, resolution rate, CSAT, and ticket backlog
  • Ensure alignment with internal service standards


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