
Technical Support Expert
3 days ago
We are seeking a highly skilled and empathetic professional to fill this customer support role. This is an on-site position requiring excellent communication and technical skills.
Key Responsibilities:- Respond promptly to customer inquiries via multiple channels
- Assist users through onboarding, troubleshooting, and utilizing product features
- Maintain a friendly, clear, and solution-focused tone in every interaction
- Accurately log technical issues and support tickets
- Elevate critical issues to the development team for swift resolution
- Follow up to ensure resolutions meet customer expectations
- Create and update comprehensive FAQs, help articles, and user guides
- Identify recurring questions or pain points and suggest improvements
- Gather and organize customer feedback to inform product enhancements
- Monitor social media channels for comments, questions, and concerns
- Share recurring issues and feature requests with product and development teams
- Track key performance indicators such as response time, resolution rate, CSAT, and ticket backlog
- Ensure alignment with internal service standards
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High-Level Technical Support Expert
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Jamnagar, Gujarat, India beBeeTechnical Full time ₹ 80,00,000 - ₹ 1,20,00,000Technical Support SpecialistWe are seeking a seasoned technical support professional to provide expert-level assistance to customers, resolving complex issues and delivering exceptional service.Deliver first-rate technical support, ensuring customer satisfaction and loyalty through effective issue resolution.Collaborate with cross-functional teams to...
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Technical Support Expert
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Technical Support Expert
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Technical Support Specialist
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Jamnagar, Gujarat, India beBeeAutomation Full time ₹ 15,00,000 - ₹ 25,00,000Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide expert technical support to our channel partners and end users. You will also be responsible for supporting, training, and developing our users and partners in India by handling technical support through email,...
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Advanced Technical Support Role
4 days ago
Jamnagar, Gujarat, India beBeeTechnical Full time ₹ 80,00,000 - ₹ 1,25,00,000Job Title: Technical Support SpecialistThis role requires an individual with advanced knowledge and expertise in technical support. They must be able to apply their subject matter expertise to complex business issues and be regarded as a subject matter expert. The ideal candidate will have the ability to frequently contribute to the development of new ideas...
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Senior Technical Support Specialist
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Jamnagar, Gujarat, India beBeeSupport Full time ₹ 12,72,000 - ₹ 15,48,000Technical Support RoleWe are seeking a skilled technical support professional to join our team as a Smartstream IDLM Support Analyst. As a key member of our support function, you will provide expert technical guidance and assistance to our customers.In this role, you will be responsible for providing technical support and configuration across various systems...
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Jamnagar, Gujarat, India beBeeCustomerSupport Full time ₹ 4,00,000 - ₹ 8,00,000Job Title: Career Opportunity for Customer Support ExpertWe are looking for a highly skilled and experienced customer support professional to join our team. As a customer support expert, you will be responsible for handling day-to-day customer inquiries, providing online support, ensuring customer satisfaction, and offering technical support.The ideal...
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Technical Solutions Expert
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Jamnagar, Gujarat, India beBeeExpert Full time US$ 1,00,000 - US$ 2,50,000Job Title: Technical Solutions ExpertExperience: 8+ YearsWe are seeking a seasoned expert in Siemens Opcenter to lead the design, integration, and optimization of Opcenter solutions across manufacturing and PLM landscapes.The ideal candidate will have extensive knowledge in Siemens Opcenter MES, APS, Quality Management, and RD&L modules, with proven...
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BIOVIA LIMS Technical Support Expert
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Jamnagar, Gujarat, India beBeeApplication Full time ₹ 18,00,000 - ₹ 25,00,000About the Opportunity:We are seeking a skilled and motivated Application Support Specialist to join our team. The successful candidate will be responsible for providing technical support, troubleshooting, and maintenance for a Laboratory Information Management System (LIMS).
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Technical Support Specialist
2 days ago
Jamnagar, Gujarat, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000Technical Support ProfessionalAs a Technical Support Professional, you will be the primary point of contact for clients seeking assistance with technical issues. Your role will involve troubleshooting and resolving problems related to software applications, hardware devices, and network connectivity.The ideal candidate will have experience in a BPO or Call...