Advanced Technical Support Role
2 days ago
This role requires an individual with advanced knowledge and expertise in technical support. They must be able to apply their subject matter expertise to complex business issues and be regarded as a subject matter expert. The ideal candidate will have the ability to frequently contribute to the development of new ideas and methods, work on complex problems and projects, and exercise significant independent judgment within broadly defined policies and practices.
Key Responsibilities:
- Participate as a member of and/or lead IT technical teams or teams of support engineers on applications
- Represent teams as liaison to end-users
- Develop innovative team solutions to complex problems
- Independently implement end-user or enterprise infrastructure application or services of significant complexity
Requirements:
- Bachelor's Degree from a 4-year college or university
- 5 years related experience and/or training
Technical Skills:
- Strong verbal and written communication skills and technical leadership skills
- Strong experience with infrastructure environments (e.g. operating system, hardware, data center, security, network, voice, end-user and server web-related applications)
- Strong experience with business IT applications (e.g. supply chain, customer relationship mgmt, HR, finance)
Preferred Qualifications:
- Foundational or expert knowledge and experience with Information Technology Infrastructure Library (ITIL)
- Web technologies
Benefits:
- Equal Opportunity Employer
- No fees are charged at any stage of the recruitment process
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