Technical Support Specialist

2 days ago

Jamnagar, Gujarat, India beBeeSupport Full time ₹ 7,50,000 - ₹ 15,00,000
Technical Support Specialist Job Summary

We are seeking an experienced Technical Support Specialist to provide high-quality technical assistance and support to our employees across various sites.

This is a key role that requires excellent troubleshooting, problem-solving, and communication skills to ensure timely operational and technical assistance for personal computers and troubleshooting domestic computer hardware and software issues.

Main Responsibilities:
  • Troubleshoot and resolve technical issues promptly and efficiently.
  • Develop and maintain accurate documentation of installation and configuration procedures for standard and non-standard software packages.
  • Manage the deployment and rollout of software and hardware, maintaining an up-to-date inventory of clients' assets.
  • Create and maintain a knowledge base to support users, ensuring network assets are secured through collaboration with the Cybersecurity team.
  • Update problem management databases with timely information according to desktop service levels.
  • Assist in the deployment of desktop PCs and peripherals, onboard new employees, and respond to voice mail and email daily.
  • Develop working knowledge of desktop applications and OS software supported by Desktop Services, troubleshooting and assisting in their use.
Requirements:
  • Degree in Computer Science or related field.
  • 2+ years of experience in Desktop and/or Helpdesk support.
  • Prior work-related experience with current standard desktop software (Microsoft Office, Windows).
  • Fluent English language skills, additional languages a plus.
  • Experience working with international clients in USA and Europe.
  • Proficient knowledge of Microsoft Office, SAP knowledge an asset.
  • Desktop or Help Desk support experience an asset.

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