Technical Support Specialist

1 week ago

Jamnagar, Gujarat, India beBeeTechnical Full time ₹ 70,00,000 - ₹ 85,00,000

Job Opportunity: Technical Support Specialist

 

We are seeking a highly skilled and experienced technical support specialist to join our dynamic team. As a key member of our IT support team, you will be responsible for providing world-class technical support to our employees.

Key Responsibilities:

  • Provide face-to-face technical support for hardware, software, and corporate mobile devices.
  • Address tickets related to Windows 10, Office 365, Outlook, VPN, MFA, and remote access.
  • Support technologies like Citrix XenApp/XenDesktop, VDI, and other client OS environments.
  • Use ServiceNow for incident management, asset tracking, and user request handling.
  • Conduct remote troubleshooting and guide users through resolutions.
  • Participate in hardware deployment and decommissioning, including managing loaner devices.
  • Maintain accurate asset records and support compliance processes.
  • Support end users with BYOD and personal devices in line with company policy.
  • Host product demos, provide training, and promote technology adoption.
  • Escalate unresolved issues while maintaining SLA compliance.
  • Contribute to knowledge articles and ensure documentation is up to date.

Requirements:

  • 1-3 years of experience in a similar role.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving skills and attention to detail.
  • Knowledge of Windows 10, Office 365, and other relevant technologies.
  • Experience with ServiceNow and other IT service management tools.
  • Familiarity with Citrix XenApp/XenDesktop and VDI environments.

Benefits:

  • Opportunity to work with a dynamic and collaborative team.
  • Competitive salary and benefits package.
  • Professional development opportunities.
  • Flexible work arrangements.

What We Offer:

  • A collaborative and supportive work environment.
  • The opportunity to make a real difference in the lives of our employees.
  • A comprehensive training program to help you develop your skills and knowledge.
  • A competitive salary and benefits package.

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