
Technical Product Support Specialist
2 weeks ago
The Product Specialist will play a crucial role in helping customers successfully implement and use our software.
Key Responsibilities:
- Providing technical assistance and troubleshooting to customers, resolving issues related to software installation and runtime, licensing, to ensure minimal downtime.
- Defining and owning the long-term vision for the IT-facing components of the software, proposing and prioritizing key feature improvements.
- Collaborating closely with development, QA, and product teams to align IT-facing product features with overall business goals and customer needs.
- Overseeing concurrent development projects and participating in sprint planning, standups, and retrospectives to deliver timely feature updates.
Requirements:
- Bachelor's degree in Information Technology, Engineering, Computer Science, or other similar technical degrees.
- Relevant fields of study: Software Engineering, IT Systems, or Network Administration.
- 3-5 years of experience in technical support, product management, or IT-related roles, preferably in the software or engineering industry.
- Prior exposure to customer-facing support roles, particularly in a technical capacity (e.g., support engineer, product specialist, or customer success).
- Experience with software installation, licensing management tools (e.g., FlexNet, Sentinel), and troubleshooting complex issues.
- Familiarity with various operating systems (especially Linux, but also Windows) and understanding of software installation and configuration processes across platforms.
- Knowledge of Python or similar scripting languages.
- Excellent written and verbal communication skills in English.
- Ability and willingness to work from 3 pm to 11.59 pm IST to allow collaboration with global teams.
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