
IT Technical Support Specialist
8 hours ago
This role entails providing high-quality technical support to address application and system issues in a timely manner. The incumbent will be responsible for monitoring application performance, identifying and troubleshooting problems, and escalating as required. They will work closely with various teams to resolve incidents, facilitate deployments, and maintain accurate documentation.
Key Responsibilities:- Offer Level 1 and 2 technical support for on-prem and cloud applications.
- Investigate and rectify system issues, monitor system health, and ensure seamless operation of production and non-production environments.
- Support deployment activities, including patching and configuration changes.
- Develop and update system documentation and dashboards.
- Collaborate effectively with development, operations, and business teams.
- Proficiency in Linux/Unix, Windows, SQL, Shell scripting, and Monitoring tools.
- Strong understanding of CI/CD, SDLC, Agile/Scrum methodologies.
- Excellent problem-solving and analytical skills.
- Ability to communicate complex technical information to both technical and non-technical stakeholders.
- Strong collaboration and teamwork skills.
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