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6 days ago
The role of Performance Support Specialist is crucial for managing and resolving complex issues within the Technical Support team, focusing on performance optimization and availability. This includes being the last point of escalation within the technical support department.
Key Responsibilities- To rectify outages or enhance performance on the platform, utilizing tools like BigData, Splunk, and Grafana to map out metrics and identify trends on transactional throughput, memory, CPU, job processing, and disk utilization.
- Utilizing database optimization skills to directly tune the database, add indexes, maintain tables and data, and understand execution plans to recommend better-formed queries.
- Reviewing Java and JavaScript application code to pinpoint and fix performance concerns.
- Bridging the gap between customers and internal teams (Development, Infrastructure, Networking, Hardware) to reproduce performance issues and conduct root cause analysis.
Requirements:
- Experience with relational databases (e.g. MySQL, Oracle)
- Java experience, ability to read and understand object-oriented design principles and memory management
- Experience in one (or more) scripting languages, with JavaScript preferred, Python or Perl acceptable
- Advanced Unix/Linux experience
- Ability to analyze java heap dumps as well as thread dumps
We are seeking a highly skilled individual to join our team and provide top-notch technical support to our clients while fostering a collaborative environment.
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