
Technical Support Specialist
2 days ago
As a Technical Support Professional, you will be the primary point of contact for clients seeking assistance with technical issues. Your role will involve troubleshooting and resolving problems related to software applications, hardware devices, and network connectivity.
The ideal candidate will have experience in a BPO or Call Centre environment, with a focus on international voice processes. A strong understanding of technical support principles and excellent communication skills are essential for success in this role.
- Key Responsibilities:
- Provide technical support to clients through phone, email, or chat.
- Troubleshoot and resolve technical issues related to software applications, hardware devices, and network connectivity.
- Maintain accurate records of customer interactions using CRM software.
- Desired Skills and Qualifications:
- 2-5 years of experience in BPO/Call Centre environment with a focus on international voice processes (blended) for technical support.
- Bachelor's degree in Any Technical Specialization (BCA/B.Tech/B.E.).
- Strong communication skills with excellent verbal and written English proficiency.
- Ability to work rotational shifts including night shifts.
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