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IT Technical Support Professional
2 weeks ago
As a Tech Support Specialist, you will play a key role in delivering high-quality technical assistance to our global clients. Your primary responsibilities include troubleshooting and resolving complex IT issues, ensuring efficient system setups, and maintaining seamless user experiences.
Daily Tasks- Monitor the support queue to guarantee prompt responses and compliance with service level agreements for Level 1 issues.
- Perform first and second-level support, troubleshooting, and tuning for desktops and laptops.
- Collaborate with internal teams to resolve technical problems efficiently.
- Apply security best practices and work with specialists to minimize vulnerabilities.
- Recommend alternative solutions to meet customer needs and improve operational efficiency.
This is an ideal position for IT professionals who value career growth, personal well-being, and collaboration with global teams. You will have the opportunity to develop your skills, work in a dynamic environment, and enjoy a healthy work-life balance.
In this role, you will be responsible for:
- Providing timely and effective technical assistance to clients.
- Collaborating with cross-functional teams to deliver high-quality services.
- Identifying and recommending opportunities for process improvements.
- Staying up-to-date with industry trends and emerging technologies.
