
Technical Support Expert
22 hours ago
We are seeking a highly organized and detail-oriented professional to provide exceptional customer service, troubleshoot technical issues, and collaborate with international telecom carriers to resolve customer requests.
The ideal candidate will possess excellent communication skills, be able to work in a 24/7 rotational shift environment, and have a strong ability to learn quickly.
Key Responsibilities:
- Provide end-to-end technical and general support resolution to customers via phone, chat, and email.
- Troubleshoot device and networking issues reported by users.
- Collaborate with mobile phone carriers and internal teams to resolve mobile service-related issues.
- Meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Skill Set & Qualifications:
- Bilingual in French and English.
- Willingness to work in a 24/7 rotational shift environment.
- Extremely organized with an appreciation for process and documentation.
- Team player with a collaborative mindset.
- Ability to quickly learn how to troubleshoot devices and follow step-by-step instructions.
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