
High-Level Technical Support Expert
1 day ago
We are seeking a seasoned technical support professional to provide expert-level assistance to customers, resolving complex issues and delivering exceptional service.
- Deliver first-rate technical support, ensuring customer satisfaction and loyalty through effective issue resolution.
- Collaborate with cross-functional teams to identify and resolve technical issues, driving business growth through collaborative problem-solving.
- Manage and prioritize support tickets, ensuring timely and efficient resolution of customer concerns, and consistently meeting or exceeding performance metrics.
- Document and communicate technical solutions and best practices to internal stakeholders and external customers, fostering knowledge sharing and process improvement.
Requirements:
- Bachelor's degree in computer science, information technology, or a related field.
- 1-2 years of experience in technical support, with a focus on providing high-level support and expertise.
- Strong technical foundation, with expertise in one or more areas such as ETLs, databases, cloud technologies.
- Exceptional analytical and problem-solving skills, with the ability to analyze and resolve complex technical issues efficiently.
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