IT Support Professional

2 days ago

Jamnagar, Gujarat, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 10,90,000

Job Title: Technical Support Specialist

About the Job

We are seeking a highly skilled and experienced Technical Support Specialist to join our team. As part of a global customer support team, you will be responsible for providing post-sales support to customers and partners worldwide.

Key Responsibilities:

  • Communicate with customers by listening to and understanding their problems, then clearly explaining detailed technical information
  • Ask targeted questions to quickly understand the root of the problem
  • Diagnose and troubleshoot technical issues in an expedient manner
  • Track issues through to resolution, within agreed time limits
  • Evaluate unresolved issues and escalate them to the appropriate next level or internal teams
  • Provide prompt and accurate feedback to customers
  • Refer to internal databases or external resources to provide technical solutions
  • Lead troubleshooting and brainstorming discussions
  • Deliver workshops to both local and global teams - customer presentations to senior technical personnel and management
  • Ensure all issues are properly logged – following case management process
  • Prioritize and manage several open issues at one time
  • Follow up with customers to ensure their systems are fully functional after troubleshooting and a solution has been provided
  • Identify areas of improvement whether in processes, procedures, or tools
  • Document technical knowledge in the form of knowledge base articles and/or submit documentation opportunities
  • Create and deliver product knowledge sharing sessions to the respective regional team
  • Collaborate with the sales team to ensure timely updates for any critical issue
  • Work with the engineering team to assist with documentation

Requirements

  • Minimum of 3+ years experience in a technical role aligned to the same field with customer support experience KVM Experience
  • Ideal candidate would have served as a developer in prior roles and have a deep understanding of modern, highly scalable architectures leveraging the latest technologies including NET/C#, Restful APIs, micro-services, cloud computing etc.
  • Bachelor's degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification or a diploma from a technical institute
About Us

We value professionalism, collaboration, and technical expertise. If you are a motivated individual looking for a challenging role, we encourage you to apply.

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