
AV Support Professional
4 days ago
About us:
We are an innovative company that utilizes AI to create professional AV designs. This technology automates various types of drawings and documents, significantly boosting the efficiency and productivity of AV designers, integrators, and manufacturers.
Job Overview:
We seek a dedicated and proactive Customer Support Specialist to join our team. As a Customer Support Specialist, you will provide assistance to our customers via chat and email during overnight hours, ensuring their inquiries and concerns are addressed promptly and effectively.
Key Responsibilities:
Respond to customer inquiries and resolve issues via chat and email during night shift hours.
Offer personalized support to customers, providing tailored solutions and guidance based on their needs.
Troubleshoot technical problems and escalate complex cases to the appropriate department, if necessary.
Ensure timely and accurate documentation of customer interactions and resolutions.
Collaborate closely with other team members to ensure seamless customer support operations.
Stay up-to-date on product/service knowledge to provide accurate information and assistance to customers.
Identify opportunities for process improvement and contribute to the enhancement of customer support procedures.
Requirements:
This is an in-office day job.
Prior experience in customer support or a related field is preferred.
Excellent written communication skills with a strong command of English.
Ability to multitask and prioritize tasks effectively in a fast-paced environment.
Strong problem-solving skills and attention to detail.
Comfortable working independently during night shift hours.
Familiarity with customer support software and ticketing systems is a plus.
Flexibility to adapt to changing schedules and work occasional weekends or holidays.
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