AV Technical Specialist

2 weeks ago

Jamnagar, Gujarat, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000
Remote AV Support Specialist

Job Summary:

The successful candidate will be responsible for delivering high-quality remote audio-visual support, ensuring seamless operations for global meetings, events, and webcasts.

Key Responsibilities:

Administrative Services:

  • Coordinate conference room scheduling and management.
  • Manage service tickets related to AV and webcasting technologies.
  • Monitor and update support queues for current and upcoming AV technologies and webcast incidents.
  • Escalate complex issues to third-level support teams.
  • Participate in meetings regarding current and future AV systems.

Video Call and Webcast Support:

  • Ensure video endpoints are operational and online.
  • Prepare and support webcast events, including event webpage creation and dry runs.
  • Trim, encode, and distribute recorded on-demand copies of webcast sessions.
  • Coordinate technology scheduling to ensure successful meetings.

Commissioning Services:

  • Configure Cisco Video Conferencing Codecs and streaming encoders.
  • Test endpoints and network devices.

Application Support:

  • Provide Level 1 and Level 2 support for applications including MS Teams and Vbrick.
  • Collaborate with Product Engineers to resolve application issues.

Qualifications:

  • Proven experience in AV support and video conferencing.
  • Familiarity with Cisco Video Codecs and related AV/IT infrastructure.
  • Strong troubleshooting and customer service skills.

Preferred Skills:

  • Knowledge of webcast and streaming platforms.
  • Ability to train end-users on AV technologies.

Benefits:

  • Competitive compensation package.
  • Ongoing training and professional development opportunities.

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