
Technical Application Support Professional
1 week ago
As a Digital Support Engineer, you will be part of a high-performing team that supports web-based enterprise applications on Microsoft technologies.
- Collaborate with business stakeholders to validate and understand their requirements.
- Provide exceptional customer support and resolve issues in a timely manner.
- Analyze complex technical issues and make informed decisions under pressure.
Key Responsibilities:
- Contribute to team agile planning activities and backlog prioritization and management.
- Identify and escalate any application issues or risks to the team and provide suggestions for resolution.
- Continuously improve development processes and tools to increase efficiency and effectiveness of development activities.
- Collaborate with stakeholders to understand and develop strategies, frameworks relating to their emerging demands.
- Drive innovation/adoption of industry practices through investigation/institutionalization of new tools/methods/standards.
Requirements:
- Bachelor's degree in computer science, information technology, or related field.
- A minimum of 5 years working experience.
- Proficiency in monitoring and diagnosing application issues using tools like New Relic, AppDynamics, or similar APM solutions.
- Experience in identifying performance bottlenecks and providing recommendations for improvement knowledge of some of the tools/platform such as ASP.NET, C#, SQL, EPiServer CMS, EPiServer Commerce, EPiServer Find, EPiServer Forms, Episerver Content Delivery API, EPiServer Deployment API, EPiServer DXP. REST API. Azure OAuth, Azure Storage, Azure DevOps, Azure Pipelines.
- Experience in GIT.
- Knowledge of scripting languages like Bash, Python, or PowerShell for automating support tasks and workflows.
- Expertise in analyzing application logs to identify errors, exceptions, and performance indicators.
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