Advanced Technical Specialist

24 hours ago


Jamnagar, Gujarat, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 10,00,000
Job Title: Advanced Technical Specialist

We are seeking a highly skilled and proactive professional to join our technical team as an Advanced Technical Specialist. The ideal candidate will have strong technical expertise, problem-solving skills, and the ability to work collaboratively with cross-functional teams.

The successful candidate will be responsible for handling incidents, service requests, and escalations from the L1 support team. They will also perform advanced troubleshooting, root cause analysis, and provide timely resolutions.

In addition, the Advanced Technical Specialist will monitor systems, applications, and infrastructure to ensure high availability and performance. They will collaborate with other teams, vendors, and stakeholders to resolve complex issues.

Key Responsibilities:

  • Handle incidents, service requests, and escalations from the L1 support team.
  • Perform advanced troubleshooting, root cause analysis, and provide timely resolutions.
  • Monitor systems, applications, and infrastructure to ensure high availability and performance.
  • Collaborate with other teams, vendors, and stakeholders to resolve complex issues.
Required Skills & Qualifications:

The ideal candidate will possess the following skills and qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
  • 2–5 years of experience in IT support or technical engineering roles.
  • Strong knowledge of operating systems.
  • Experience with troubleshooting hardware, software, and infrastructure issues.
  • Familiarity with ITSM tools (ServiceNow, Jira, or similar).
  • Basic Knowledge of firewall, networking and server is required.
  • Strong analytical and problem-solving skills with attention to detail.
  • Excellent communication and customer-handling skills.
  • Ability to work independently and in a team environment under pressure.


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