Advanced Technical Support Specialist

3 days ago

Jamnagar, Gujarat, India beBeeService Full time US$ 1,00,000 - US$ 1,20,000
Job Description

We are seeking a highly skilled and experienced technical professional to join our team as a Senior Service Technician. In this role, you will be responsible for providing advanced technical support and assistance to our clients and internal teams.

The ideal candidate will have a strong working knowledge of accounting applications, such as CCH Engagement, Thomson GoSystem Tax, XCM, TaxCaddy and SurePrep, as well as experience supporting end-users in a Microsoft environment.

You will be responsible for analyzing and verifying statistical information within the ITSM tool to ensure the accuracy of reports and data integrity. Additionally, you will provide basic through advanced training to Team Members as needed, and maintain ITSM KB of problems and accompanying resolutions.

The successful candidate will also have strong verbal and written communication skills, with the ability to translate technical subjects to non-technical staff. If you are self-motivated, dedicated to continual personal and professional improvement, and passionate about delivering exceptional customer service, we want to hear from you

Required Skills and Qualifications
  • Minimum 4 years working experience in related support service field.
  • Strong working knowledge of but not limited to – Microsoft Products including Teams, Microsoft 365, OneDrive, SharePoint, and Outlook.
  • Associate degree in an IT related field or combination of education and technical training required.
  • Windows 10/11, CompTIA A+, or CompTIA Network+ or Microsoft Azure certification.
  • Experience troubleshooting computer and mobile device hardware.
Benefits

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. Our company is committed to creating a positive and inclusive work environment, where all employees feel valued and supported.

Others

Our company is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to ensuring that our workplace is free from discrimination and harassment of any kind.

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