Professional Front Office Ambassador

3 weeks ago


Mumbai, Maharashtra, India Four Seasons Hotels and Resorts Full time

About Four Seasons:

At Four Seasons, we believe in creating unforgettable experiences for our guests, residents, and partners. Our team members around the world are driven by a passion for excellence and a commitment to delivering exceptional service. We know that the best way to enable our people to deliver these outstanding guest experiences is through a world-class employee experience and company culture.

About the role:

  • Provide seamless check-in and check-out experiences for guests, ensuring they feel welcome and valued throughout their stay.
  • Ensure all guest interactions are handled with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
  • Utilize various computer systems to manage guest reservations, run daily reports, and select rooms for arriving guests.
  • Comply with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct.
  • Work collaboratively with colleagues and supervisors to execute day-to-day operational requirements.

Key responsibilities:

  • Check-in guests at the front desk or provide in-room check-in services, using guest names and ensuring accurate room assignments and billing.
  • Manage cash and credit transactions, maintaining a balanced bank/cash float and reconciling all transactions at the close of each shift.
  • Anticipate and meet guest needs, taking ownership of concerns and requests to ensure exceptional satisfaction.
  • Develop a thorough understanding of hotel facilities, services, and amenities, making intuitive recommendations and effectively upselling room types and services.
  • Respond to emergencies and unexpected situations in a composed and intelligent manner, adhering to hotel policies and procedures.

Requirements:

  • A high school diploma or equivalent required; a degree in hospitality or a related field preferred.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Prior experience in a front office or customer-facing role, preferably in the luxury hospitality industry.
  • Proficiency in relevant computer systems, including property management software.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.

Benefits:

  • A competitive salary range of $45,000 - $60,000 per annum, depending on location and experience.
  • A comprehensive benefits package, including health insurance, retirement plans, and paid time off.
  • Opportunities for career growth and professional development within the company.

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