Professional Front Office Ambassador
3 weeks ago
About Four Seasons:
At Four Seasons, we believe in creating unforgettable experiences for our guests, residents, and partners. Our team members around the world are driven by a passion for excellence and a commitment to delivering exceptional service. We know that the best way to enable our people to deliver these outstanding guest experiences is through a world-class employee experience and company culture.
About the role:
- Provide seamless check-in and check-out experiences for guests, ensuring they feel welcome and valued throughout their stay.
- Ensure all guest interactions are handled with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
- Utilize various computer systems to manage guest reservations, run daily reports, and select rooms for arriving guests.
- Comply with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct.
- Work collaboratively with colleagues and supervisors to execute day-to-day operational requirements.
Key responsibilities:
- Check-in guests at the front desk or provide in-room check-in services, using guest names and ensuring accurate room assignments and billing.
- Manage cash and credit transactions, maintaining a balanced bank/cash float and reconciling all transactions at the close of each shift.
- Anticipate and meet guest needs, taking ownership of concerns and requests to ensure exceptional satisfaction.
- Develop a thorough understanding of hotel facilities, services, and amenities, making intuitive recommendations and effectively upselling room types and services.
- Respond to emergencies and unexpected situations in a composed and intelligent manner, adhering to hotel policies and procedures.
Requirements:
- A high school diploma or equivalent required; a degree in hospitality or a related field preferred.
- Excellent communication, interpersonal, and problem-solving skills.
- Prior experience in a front office or customer-facing role, preferably in the luxury hospitality industry.
- Proficiency in relevant computer systems, including property management software.
- Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
Benefits:
- A competitive salary range of $45,000 - $60,000 per annum, depending on location and experience.
- A comprehensive benefits package, including health insurance, retirement plans, and paid time off.
- Opportunities for career growth and professional development within the company.
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