Front Desk Representative

3 days ago


Mumbai, Maharashtra, India Talent Corner HR Services Pvt Ltd Full time
Job Title: Front Desk Representative

We are seeking a highly skilled and experienced Front Desk Representative to join our team at Talent Corner HR Services Pvt Ltd.

Job Summary:

The Front Desk Representative is responsible for providing exceptional customer service and administrative support at the front desk. This role involves managing front office operations, greeting guests, and ensuring a positive experience for all visitors.

Main Responsibilities:
  • Day-to-Day Operations: Manage front desk duties, check-ins/outs, billing, and respond to inquiries in a timely manner.
  • Communication: Answer phone calls, emails, and greet visitors in a friendly and professional manner.
  • Room Management: Conduct room visits, room checks, and coordinate with hotel teams for room condition.
  • Guest Support: Handle guest requests, grievances, and resolve issues by coordinating with respective teams.
  • Administrative Tasks: Manage scheduling, appointments, maintain the front office calendar, and handle administrative tasks.
  • Reception Area: Maintain a clean and organized reception area.
Requirements:
  • Education: High school diploma or equivalent; additional certification in office administration is a plus.
  • Communication Skills: Excellent verbal and written communication skills, including the ability to write professional emails and drafts.
  • Experience: Previous experience in a hotel front office, preferably in 4-star or 5-star hotels.
  • Language Skills: Strong English communication (verbal & written) and interpersonal skills.
  • Software Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Organizational Skills: Excellent organizational skills and attention to detail.
  • Multitasking: Ability to multitask and work in a fast-paced environment.
What We Offer:

Talent Corner HR Services Pvt Ltd offers a competitive salary of 25000 to 35000 based on experience and qualifications.



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