Head of Customer Engagement

4 days ago


Pune, Maharashtra, India Iimjobs Full time

About Iimjobs

We are an exclusive job board catering to premium jobs in India. Our platform features top jobs in Banking & Finance, Consulting, Research & Analytics, Sales & Marketing, HR, IT, and Operations.

As a key member of our team, you will be responsible for growing our customer base and ensuring long-term retention. This role involves collaborating with multiple teams, including Operations, Tech, Marketing, and Sales.

Key Responsibilities:

  • Increase the average revenue per user (ARPU) at the organization level
  • Develop relationships with customers that go beyond transactional associations
  • Reduce churn rate and increase renewal rate
  • Upsell and cross-sell products to create a more valuable association with companies
  • Lead a team to ensure proper adoption of purchased products

Requirements:

  • 8-10 years of experience in a similar role
  • MBA from premier institutes
  • Strong analytical skills to derive data-driven insights
  • Outstanding teamwork, organizational, and interpersonal skills
  • Experience leading and developing teams

Additional Qualifications:

  • Self-starter who can thrive in a fast-growing startup environment
  • Outgoing and garrulous personality for client-facing interactions
  • Strong problem-solving skills to manage multiple priorities

Compensation: ₹25 Lakh - ₹40 Lakh per annum, depending on experience



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