Customer Engagement Manager

4 days ago


Pune, Maharashtra, India omniXM Full time

We are seeking a highly skilled CUSTOMER ENGAGEMENT MANAGER to join our team at omniXM. This is a challenging and rewarding role that requires a unique blend of business acumen, technical expertise, and exceptional customer service skills.

About Us:

omniXM is a leading provider of customer engagement solutions for the food & service industry. We help businesses like yours succeed by providing innovative software and exceptional support.

Key Responsibilities:

  • Onboard new customers and ensure they get the most out of our products
  • Provide amazing customer support and demonstrate the value of omniXM to our customers every day
  • Build and strengthen relationships with our customers, identifying opportunities to upsell and cross-sell
  • Manage incoming calls and emails, handling follow-up calls and emails as needed
  • Address and resolve customer issues related to business growth, billing, product support, and general account satisfaction

Requirements:

  • At least 2+ years of sales or business management experience
  • Bachelor's degree or equivalent practical experience
  • Excellent communication and presentation skills (phone, video, email)
  • Resourcefulness and bias for action
  • Impeccable organizational skills and ability to multi-task across projects under tight deadlines
  • Understanding of SaaS business models and their relationship to Customer Success

What We Offer:

  • A competitive salary of $85,000 per year, plus bonuses
  • A family-friendly environment and culture that prioritizes life-work balance
  • The freedom and flexibility to define and guide the direction of our company

Location: USA East Coast Hours

Language: English



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