Customer Engagement Manager
4 days ago
We are seeking a highly skilled CUSTOMER ENGAGEMENT MANAGER to join our team at omniXM. This is a challenging and rewarding role that requires a unique blend of business acumen, technical expertise, and exceptional customer service skills.
About Us:
omniXM is a leading provider of customer engagement solutions for the food & service industry. We help businesses like yours succeed by providing innovative software and exceptional support.
Key Responsibilities:
- Onboard new customers and ensure they get the most out of our products
- Provide amazing customer support and demonstrate the value of omniXM to our customers every day
- Build and strengthen relationships with our customers, identifying opportunities to upsell and cross-sell
- Manage incoming calls and emails, handling follow-up calls and emails as needed
- Address and resolve customer issues related to business growth, billing, product support, and general account satisfaction
Requirements:
- At least 2+ years of sales or business management experience
- Bachelor's degree or equivalent practical experience
- Excellent communication and presentation skills (phone, video, email)
- Resourcefulness and bias for action
- Impeccable organizational skills and ability to multi-task across projects under tight deadlines
- Understanding of SaaS business models and their relationship to Customer Success
What We Offer:
- A competitive salary of $85,000 per year, plus bonuses
- A family-friendly environment and culture that prioritizes life-work balance
- The freedom and flexibility to define and guide the direction of our company
Location: USA East Coast Hours
Language: English
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