Customer Engagement Specialist

3 weeks ago


Pune, Maharashtra, India omniXM Full time
OmniXM: A Leader in Customer Experience Solutions

We are a SaaS-based market leader focused on customer engagement solutions for the food and service industry. Our mission is to help our clients transform their customer experiences.

About the Role

We are seeking an experienced Customer Success Manager to join our team. As a key member of our organization, you will be responsible for ensuring high customer satisfaction through effective adoption and usage of our products.

Your typical day will include:

  • Onboarding new customers and delivering exceptional customer support
  • Building and strengthening customer relationships to identify upsell opportunities
  • Managing incoming calls, emails, and resolving customer issues related to business growth, billing, product support, and account satisfaction
  • Responding to technical and non-technical inquiries with a sense of urgency
Requirements

To succeed in this role, you will need:

  • TWO+ years of sales/business management experience
  • BA/BS degree or equivalent practical experience
  • Excellent communication and presentation skills (phone, video, email)
  • Resourcefulness and bias for action
  • Impeccable organizational skills and ability to multi-task across projects under tight deadlines
What We Offer

As a valued member of our team, you can expect:

  • A competitive salary ($85,000 - $110,000 per year) plus bonuses
  • A family-first environment and culture that prioritizes life-work balance
  • Freedom and flexibility to define and guide the direction of our company
About Us

At omniXM, we are passionate about helping our customers succeed. Our solutions have been deployed globally across 50+ Fortune 500 companies. If you're a motivated professional looking for a challenging yet rewarding opportunity, we encourage you to explore this further.



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