Customer Advocacy Specialist

4 weeks ago


Pune, Maharashtra, India iMocha Full time
Job Overview

iMocha is seeking a Customer Advocacy Specialist to join our team. As a key member of our sales organization, you will be responsible for managing a portfolio of high-value customer accounts and developing strategic account plans to drive customer success and satisfaction.

About the Role
  • Act as a trusted advisor and primary point of contact for key customers, understanding their unique needs, goals, and challenges.
  • Possess an in-depth knowledge of iMocha's products or services and advise customers on best practices for maximizing their value.
  • Proactively identify upsell, cross-sell, and expansion opportunities within customer accounts to drive revenue growth.
Key Responsibilities
  1. Gather feedback from customers and collaborate with cross-functional teams, such as product development and support, to address customer needs and improve products or services.
  2. Utilize data analytics to track customer success metrics and trends, and use insights to inform decision-making and customer success strategies.
  3. Identify and mitigate churn risks by closely monitoring customer engagement and satisfaction levels.
Estimated Salary: $150,000 - $200,000 per year

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