Director of Commercial Operations

23 hours ago

Bengaluru, Karnataka, India beBeeLeadership Full time ₹ 1,50,00,000 - ₹ 2,10,00,000
Deputy Business Director

This is a challenging and dynamic leadership role where the Deputy Business Director plays a crucial part in driving strategic partnerships, revenue growth, and operational excellence. The successful candidate will be responsible for overseeing daily operations, production teams, and ensuring events are executed to the highest standards.

Key Responsibilities:
  • Financial Management: Lead P&L reviews, prepare and execute the Annual Business Plan, monthly revenue forecasting, and expense control.
  • Operational Excellence: Oversee day-to-day operations, manage event planning logistics, from menu creation to vendor management and onsite coordination, lead process improvement initiatives in supply chain, equipment management, and event delivery.
  • Customer Service: Ensure guest needs are anticipated and met, delivering personalized service that aligns with brand promise and cost guidelines, handle escalation of guest inquiries or issues, maintain and utilize guest feedback and event history databases.
  • People & Culture: Partner with department heads on performance management, talent development, and team motivation programs, participate in recruitment and onboarding of key associates, foster a culture of excellence and service, lead by example in setting standards for appearance, hygiene, and professionalism throughout the operation.
  • Authority Levels: Operates with delegated authority over daily banqueting and catering operations, acts as proxy for the Business Head when required, participates in decision making for operational, financial, and people matters within organizational policies and brand standards.

Candidate Profile: A seasoned professional with several years of progressive responsibility within large-scale banqueting/catering operations, including experience in P&L, sales, and team leadership, proven success in driving operational excellence, revenue growth, and customer satisfaction.

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