Technical Incident Resolution Specialist

1 week ago


Mumbai, Maharashtra, India Wipro Full time

Wipro is a leading global information technology, consulting and business process services company.

We are seeking an experienced Technical Incident Resolution Specialist to join our team in Airoli, Navi Mumbai.

The estimated salary for this position is ₹1,200,000 per annum.

Job Description

We are looking for a skilled Technical Incident Resolution Specialist to manage Major Incidents and ensure timely restoration of services. The ideal candidate will have 4-6 years of experience in infrastructure or application support, with a strong understanding of IT ecosystems and operations. Experience in IT service management, crisis management, and customer service is essential.

Key Responsibilities:

  • Manage Major Incidents from opening to closure, ensuring minimal downtime and efficient resolution.
  • Coordinate with support engineers and other teams to troubleshoot issues and identify root causes.
  • Develop and implement incident response plans to minimize the impact of incidents.
  • Analyze incident reports to identify trends and areas for improvement.
  • Collaborate with stakeholders to communicate incident status and progress.

Requirements:

  • Infrastructure or Application Support experience: 4-6 years
  • Overall IT experience: 8 years+
  • Crisis Management experience
  • IT Literacy: Knowledge of IT Ecosystem & Operations Background
  • Excellent communication, interpersonal and troubleshooting skills

Work Environment:

The selected candidate will work in a dynamic and fast-paced environment, collaborating with cross-functional teams to resolve complex technical issues. Regular on-call support will be required, including weekends and public holidays.

Benefits:

  • Competitive salary: ₹1,200,000 per annum
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Comprehensive benefits package

About Wipro:

Wipro Limited is a leading global information technology, consulting and business process services company. We are committed to harnessing the power of technology to help our clients achieve their business objectives.



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