Technical Implementation Specialist
4 days ago
About the Role
As a Technical Implementation Specialist at NTT DATA, you will play a key part in ensuring that client solution requirements are met efficiently and effectively. Your primary responsibility will be to ensure that all installations, configurations, and break/fix events are resolved in line with Service Level Agreements (SLA).Your Key Responsibilities
- Own larger portions of an installation, break/fix incidents at a low to medium level of complexity.
- Take responsibility for problem resolution and troubleshooting.
- Respond to escalated client requests and support client applications to a first line resolution.
- Escalate complex problems to the relevant third parties.
- Assist with the documentation of standard operating procedures relating to installations and fixes.
- Compile and maintain project administration.
- Conduct elementary presentations within the customer's organisation.
- May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support to customers.
- Expected to take ownership of relevant technologies according to domain or specialization.
What We're Looking For
- Basic understanding and appreciation of technical design and business principles.
- Demonstrates fundamental project management and administration ability.
- Display customer engagement skills.
- Demonstrate relevant domain specialist knowledge.
- Good verbal communication skills.
- Client focused and display a proactive approach to solving problems.
- Ability to work under pressure.
Your Background
- Computer Science / Information Technology Degree or equivalent together with specialised training in new technologies and legacy systems or equivalent.
- Moderate level of years experience in a technical implementation engineering or similar role.
- Demonstrated experience engaging with clients and conducting presentations.
- Demonstrated project administration and documentation experience.
About Us
We are a $30+ billion trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. We invest over $3.6 billion each year in R&D to help organisations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. We are also one of the leading providers of digital and AI infrastructure in the world.Your Salary
According to industry standards, your estimated annual salary for this position would be around $70,000 - $90,000, depending on your location and experience. We offer a competitive compensation package, including comprehensive benefits and opportunities for professional growth and development.-
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