Technical Implementation Specialist

4 days ago


Mumbai, Maharashtra, India NTT DATA Full time

About the Role

As a Technical Implementation Specialist at NTT DATA, you will play a key part in ensuring that client solution requirements are met efficiently and effectively. Your primary responsibility will be to ensure that all installations, configurations, and break/fix events are resolved in line with Service Level Agreements (SLA).

Your Key Responsibilities

  • Own larger portions of an installation, break/fix incidents at a low to medium level of complexity.
  • Take responsibility for problem resolution and troubleshooting.
  • Respond to escalated client requests and support client applications to a first line resolution.
  • Escalate complex problems to the relevant third parties.
  • Assist with the documentation of standard operating procedures relating to installations and fixes.
  • Compile and maintain project administration.
  • Conduct elementary presentations within the customer's organisation.
  • May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support to customers.
  • Expected to take ownership of relevant technologies according to domain or specialization.

What We're Looking For

  • Basic understanding and appreciation of technical design and business principles.
  • Demonstrates fundamental project management and administration ability.
  • Display customer engagement skills.
  • Demonstrate relevant domain specialist knowledge.
  • Good verbal communication skills.
  • Client focused and display a proactive approach to solving problems.
  • Ability to work under pressure.

Your Background

  • Computer Science / Information Technology Degree or equivalent together with specialised training in new technologies and legacy systems or equivalent.
  • Moderate level of years experience in a technical implementation engineering or similar role.
  • Demonstrated experience engaging with clients and conducting presentations.
  • Demonstrated project administration and documentation experience.

About Us

We are a $30+ billion trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. We invest over $3.6 billion each year in R&D to help organisations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. We are also one of the leading providers of digital and AI infrastructure in the world.

Your Salary

According to industry standards, your estimated annual salary for this position would be around $70,000 - $90,000, depending on your location and experience. We offer a competitive compensation package, including comprehensive benefits and opportunities for professional growth and development.

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